Operations Analyst

Draiver; Monterrey; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Draiver, a leading logistics platform, is seeking an Operations Analyst in Monterrey to optimize data processes supporting vehicle movements. The role involves managing daily operations, analyzing key performance indicators, and ensuring high-quality service for clients and drivers. Strong analytical skills, effective communication, and experience in operations are essential for this dynamic position.

Formación

• Minimum 1 year of operations experience required.
• Advanced English and Fluent Spanish.
• Basic knowledge in SQL programming essential.

Responsabilidades

• Manage daily operations for quality service.
• Monitor drivers' trips and ensure completion.
• Analyze operations indicators for insights.

Conocimientos

KPI and data driven decision making

Stakeholder management

Effective Communication

Critical Analysis

Problem Resolution

Proactivity

Fast learner

Educación

Graduated or in the last year in progress with some course related to the position

Herramientas

Excel

Google Sheets

SQL programming

Google Suite

Descripción del empleo

About the company:

DRAIVER is an industry-leading self-learning logistics platform that enables vehicle movement planning, coordination, and execution. We streamline management by connecting businesses to transport services and independent contract drivers, simplifying employment with quick and direct access to jobs and drivers, GPS routing and tracking, as well as providing digital documentation and payment options. Our all-in-one application provides you with the tools to better drive your business.

What we are looking for

We are seeking an Operations Analyst to join our dynamic team and contribute to our ongoing efforts in data improvement and operational efficiency. As an Operations Analyst, you will play a crucial role in analyzing, interpreting, and optimizing data processes to support our organizational objectives, ensuring an effective execution of vehicle movements and a quality service to our clients.

Main Responsibilities

• Manage Daily Operations in order to guarantee quality service for clients and drivers
• Monitor the drivers trips and ensure the completion of the trip according to the terms and conditions
• Monitor Operations Indicators and Run Analysis to get Ops Insights
• Customer service experience - 1 year
• App support - 1 years experience
• Tackle main issues and define necessary process
• Create and review operations process and routines to improve the internal operations and customer experience

Key Requirements

• Minimum 1 year of operations experience is required
• KPI and data driven decision making Excel / Google sheets analytics
• Strong ownership and self-guided problem solving
• Stakeholder management/communication skills
• Graduated or in the last year in progress with some course with relation to the position
• Advanced English and Fluent Spanish
• Basic knowledge in SQL programming, Excel / Google Sheets and Google Suite

Soft Skills required

• Critical Analysis and Problem Resolution
• Ability to work under pressure
• Team Work and Multi-Task oriented
• Effective Communication
• Proactivity and ability for incidents management
• Ambition
• Decision making
• Resilience
• Flexibility
• Fast learner
• Action oriented
• Self awareness