Operador de Tráfico y Monitoreo de Transporte en Vivo

Placements24; Tlaquepaque; Hybrid; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Hybrid work model

Professional growth

Job summary

Placements24 in Mexico is seeking a vigilant Live Transportation Traffic and Monitoring Operator to oversee real-time fleet movements, identify disruptions, and coordinate with drivers and dispatchers. The hybrid role operates from our Tlaquepaque hub with remote oversight.

The ideal candidate will have strong analytical skills, be comfortable with GPS, TMS, and logistics software, and thrive in a fast-paced environment.

Qualifications

• Experience monitoring fleets, transportation dispatch, or similar logistics role.
• Strong knowledge of GPS, TMS (Transportation Management Systems), and other logistics software tools.
• Ability to work under pressure and make quick, effective decisions in crisis situations.
• Excellent spoken and written communication skills to interact with drivers, operations staff, and management.
• High attention to detail and analytical ability to interpret traffic data and patterns.
• Flexible hours, including night or weekend shifts, as part of a hybrid model.
• Proficiency with standard Office tools.
• Residency in or near Tlaquepaque, Jalisco, with ability to attend facilities as needed.
• Proactive problem-solving mindset.

Responsibilities

• Monitor in real time the location and status of fleet vehicles using GPS and TMS systems.
• Identify and alert on potential delays, deviations, or incidents in transport routes.
• Coordinate with drivers to provide assistance, updated information, and directives during issues.
• Communicate with operations and other departments to ensure quick, effective responses to emergencies.
• Keep accurate logs of traffic events, actions taken, and resolutions.
• Analyze fleet performance data to identify trends and propose routing/operational efficiency improvements.
• Ensure adherence to delivery schedules and estimated transit times.
• Provide periodic reports on traffic status and fleet performance to management.
• Collaborate in implementing new technologies and tools for monitoring transport.

Job description

About the Role

Our client, a major logistics and supply chain company based in Tlaquepaque, Jalisco , is seeking a vigilant and tech-savvy Live Transportation Traffic and Monitoring Operator . This role is pivotal in ensuring the smooth and efficient movement of goods across the country by actively monitoring our fleet in real-time. You will be responsible for tracking shipments, identifying potential disruptions, and coordinating with drivers and dispatchers to resolve issues proactively. The ideal candidate possesses strong analytical skills, is comfortable working with advanced tracking systems, and thrives in a fast-paced operational environment. This hybrid position allows for strategic oversight from a remote setting combined with essential on-site coordination at our Tlaquepaque hub. Your ability to react quickly and effectively under pressure is key to this role.

Key Responsibilities

• Monitorear en tiempo real la ubicación y el estado de todos los vehículos de la flota utilizando sistemas de GPS y TMS.
• Identificar y alertar sobre posibles retrasos, desviaciones o incidencias en las rutas de transporte.
• Coordinar con los conductores para proporcionar asistencia, información actualizada y directivas en caso de problemas.
• Comunicarse con el equipo de operaciones y otros departamentos para asegurar una respuesta rápida y efectiva a las emergencias.
• Mantener registros precisos de los eventos del tráfico, las acciones tomadas y las resoluciones.
• Analizar datos de rendimiento de la flota para identificar tendencias y proponer mejoras en la planificación de rutas y la eficiencia operativa.
• Asegurar el cumplimiento de los horarios de entrega y los tiempos de tránsito estimados.
• Proporcionar informes periódicos sobre el estado del tráfico y el rendimiento de la flota al equipo de gestión.
• Colaborar en la implementación de nuevas tecnologías y herramientas para la mejora continua del monitoreo de transporte.

Requirements

• Experiencia previa en monitoreo de flotas, despacho de transporte o un rol similar en logística.
• Sólidos conocimientos en el uso de sistemas de GPS, TMS (Transportation Management Systems) y otras herramientas de software de logística.
• Capacidad demostrada para trabajar bajo presión y tomar decisiones rápidas y efectivas en situaciones de crisis.
• Excelentes habilidades de comunicación verbal y escrita para interactuar con conductores, personal de operaciones y gestión.
• Alta atención al detalle y capacidad analítica para interpretar datos y patrones de tráfico.
• Disponibilidad para trabajar en horarios flexibles, incluyendo turnos nocturnos o de fin de semana, como parte del modelo híbrido.
• Competencia en el uso de herramientas de oficina estándar (paquete Office).
• Residencia en Tlaquepaque, Jalisco o áreas cercanas, con capacidad para asistir a las instalaciones según sea necesario.
• Actitud proactiva y orientada a la solución de problemas.

Benefits

• Our client offers a competitive salary package, along with comprehensive health and dental insurance.
• This hybrid role provides a unique blend of remote flexibility and on-site engagement, fostering a balanced work environment.
• Opportunities for professional growth and advancement within the logistics sector are significant.
• Employees have access to ongoing training in the latest transportation technologies and management strategies.
• Join a dynamic team in Tlaquepaque, Jalisco , where your skills in monitoring and traffic management will be instrumental in ensuring the efficiency and success of our national logistics operations.
• We offer a supportive culture that values innovation and employee contribution.