Onboarding Specialist

Peek Travel Inc.; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Une entreprise innovante dans le secteur du voyage recherche un professionnel pour un rôle client à distance. Vous serez responsable d'accompagner les nouveaux utilisateurs dans leur intégration et d'optimiser leur utilisation des produits PeekPro. Ce rôle requiert une communication exceptionnelle et une capacité à résoudre des problèmes, tout en travaillant dans un environnement entièrement à distance. Un package de rémunération attractif et des avantages liés à la santé sont offerts.

Servicios

Assurance santé complète

Congés parentaux payés

Equité dans l'entreprise

Formación

• 1-2 ans d'expérience dans un rôle client.
• Capacité à gérer plusieurs projets simultanément.
• Compétences de communication verbale et écrite essentielles.

Responsabilidades

• Onboard et accompagne de nouveaux opérateurs Peek.
• Facilite des sessions de formation sur les produits PeekPro.
• Optimise les conversions de réservation en ligne.

Conocimientos

Communication

Gestion de projet

Détails et optimisation

Langues

Résilience

Herramientas

Salesforce

HTML

CSS

JavaScript

Descripción del empleo

With over $3 billion in bookings of experiences, the Peek.com platform combines powerful business software with an award-winning marketplace for consumers to book fun things to do like wine tours, watersports, skydiving, art classes, and more.

The Peek Pro software suite provides world-class online booking, point-of-sale, and hundreds of automation tools such as inventory management, dynamic pricing, waivers, and marketing analytics. Thousands of operators like the Museum of Ice Cream, Artechouse, and Jam NOLA have grown their businesses and automated their operations with our technology.

Peek follows a “remote-first” philosophy, with our team of over 250 Peeksters distributed across exciting locales such as San Francisco, New York, Austin, Nashville, Salt Lake City, Santiago, Medellin, and beyond. Having secured funding exceeding $100 million from esteemed backers like Westcap and Goldman Sachs, we continue our mission to connect the world through experiences.

PS: In 2021, Peek was not only recognized with a coveted position on Forbes America's Best Startups Employer list but also celebrated an honor from Newsweek with their Future of Travel award . And the accolades don't stop there! We're ecstatic to announce our #14 ranking on the a16z Marketplace 100 for 2023!

Responsibilities

• Quality Work Mindset. Give your best every day. Meet & exceed onboarding requirements with an outstanding performance delivery.

• Get stuff done attitude. Do what you say you will do, when you say and do it well.

• Know your partner and their business. Onboard and implement a pipeline of new Peek operators and support them through the onboarding journey, optimizing them for success.

• Educate. Facilitate training sessions for new operators focused on how the PeekPro product suite can optimize their business.

• Alleviate and understand partner concerns. We want to anticipate our partner’s needs and provide the best outcomes.

• Customize Needs. Install PeekPro booking buttons on new partners’ websites through various CMS platforms. Customize PeekPro to suit our new partners’ business needs best.

• Consult. Provide consultative guidance to optimize online booking conversions and PeekPro setup structure.

• Collaborate. Work multi-functionally with Sales, Product, Engineering, and Operations to resolve partner issues and provide user feedback.

Skills you already possess

• At least 1-2 years of experience in a client-facing role

• Proven ability to manage multiple projects

• An eye for detail, optimization, and future-proofing an implementation

• Superb communication skills, both verbal and written. Language specialists are welcome.

• True Grit: Courage and resolve. Strength of character and ability to overcome obstacles to get things done right the first time

• English is our business language, and fluency is required

• Comfortable working remotely. We are 100% remote and rely on Slack, email, and Zoom to stay connected.

Nice to Have:

• Basic level HTML, CSS, JavaScript, and experience with Salesforce

• English/Spanish fluency

Perks & Benefits

Peek invests in our employee’s health and well-being. We’ve built our benefits package around our Peekster’s needs including full health care, dental, and vision plans, paid parental leave, company recharge at the end of the year, and competitive compensation packages that include significant equity upside that allows you to share in Peek’s long-term success.

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. Beginning on July 1, you may locate and view the UnitedHealthcare MRFs on the UnitedHealthcare public site by going to transparency-in-coverage.uhc.com.

Peek Travel Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to apply because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.