Onboarding Specialist

OnHires; México; A distancia; MXN 735,000 - 1,104,000; Jornada completa

Descripción de la vacante

A dynamic real estate coaching company is seeking an Onboarding Specialist to welcome and guide new agents. This remote, full-time position combines customer support and creative social media tasks. Candidates should have experience in customer support, proficiency in Google Suite and Canva, as well as strong communication skills. Join a mission-driven team dedicated to empowering real estate professionals.

Servicios

Remote-first culture

Flexible work environment

Opportunity for growth

Formación

• 1–2 years in customer support, executive assistant, or HR roles.
• Strong knowledge of Google Suite (Docs, Calendar, Gmail).
• Proficiency with Canva (social media content).
• Hands-on experience with Instagram posting, stories, and collaborations.
• Familiarity with CRMs (Follow Up Boss preferred).
• Comfort using Zoom and creating short training or intro videos.
• Excellent communication skills, proactive follow-up, and attention to detail.

Responsabilidades

• Confirm exploration calls and input call details.
• Send follow-up texts and coordinate onboarding.
• Manage applications and answer onboarding questions.
• Update Follow Up Boss records daily.
• Create branded social media templates using Canva.
• Post on Instagram to welcome new agents.
• Add agents to WhatsApp groups for announcements.
• Support Zoom meetings and create training videos.
• Prepare Month-End Reels celebrating new agents.

Conocimientos

Customer support experience

Google Suite proficiency

Canva proficiency

Instagram experience

CRM familiarity

Communication skills

Attention to detail

Herramientas

Google Suite

Canva

Zoom

Follow Up Boss (CRM)

Descripción del empleo

Remote | Full-Time (ready working in EST timezone)

About the Company

Our client is a dynamic real estate coaching company that helps real estate agents accelerate their careers. Agents who join receive free coaching, tools, and support while the company partners with them for long-term success. The model is simple: empower agents with proven systems and mentorship, and share in the success of their real estate deals.

We are looking for an Onboarding Specialist to play a key role in welcoming new agents, guiding them through the setup process, and ensuring they are fully equipped to succeed from day one. This role blends customer service, operations, and a creative touch with social media.

What You’ll Do (Daily Workflow)

• Confirm all exploration calls the day before (via Follow Up Boss) and input call details/tags.

• Send post-call follow-up texts to prospects and coordinate with sponsors or Aaron to initiate onboarding.

• Share and manage applications, answer onboarding questions, and ensure completion within 1 week.

• Manage and update Follow Up Boss (CRM) records daily.

• Use Canva to create branded social media templates and collaborate with new agents/sponsors for posts.

• Post on Instagram (stories, reels, collaborations, tags, music, links) to welcome and highlight new agents.

• Add agents to the company WhatsApp groups and share onboarding announcements.

• Support Zoom meetings and create simple training/introduction videos as needed.

• At month-end, prepare “End of Month Reels” celebrating all new onboarded agents.

What We’re Looking For

Experience & Skills

• 1–2 years in customer support, executive assistant, or HR roles.

• Strong knowledge of Google Suite (Docs, Calendar, Gmail).

• Proficiency with Canva (social media content).

• Hands-on experience with Instagram posting, stories, and collaborations.

• Familiarity with CRMs (Follow Up Boss preferred).

• Comfort using Zoom and creating short training or intro videos.

• Excellent communication skills, proactive follow-up, and attention to detail.

Bonus Points If You

• Have prior experience in real estate, coaching, or recruiting environments.

• Enjoy creative projects and social media marketing.

• Thrive in a remote, fast-paced environment.

Why Join Us?

• Be part of a mission-driven company that empowers real estate agents to grow their careers.

• Work directly with leadership and have a high-impact role in shaping agent success.

• Remote-first culture with flexibility and growth opportunities.

• A collaborative team where your voice and ideas matter.