Insurance Operations & Systems Analyst

Farmers Insurance Careers Mexico; Estado de México; Hybrid; MXN 300,000 - 550,000; Full time

Job summary

Farmers Insurance Careers Mexico seeks an analyst to analyze existing procedures to develop improvements and refinements, provide system triage and support for Commercial Insurance Center locations, research and resolve system errors, and coordinate with IT on release management.

The role requires strong communication, independence, and organizational skills, with in-person or virtual work options per location.

Qualifications

• High School Diploma or equivalent required; Bachelor’s degree preferred.
• Demonstrated effective verbal and written communication.
• Ability to work independently with strong organizational skills.

Responsibilities

• Triages system issues in test/production environments, determines immediate solutions, and tracks issues through the release cycle.
• Provides system support for Commercial Insurance Centers and manages defects and enhancements with current updates.
• Reviews and recommends improvements to procedures using cost-benefit analysis and documents bulletins; supports audit results and release management activities.
• Communicates triage results to customers and coordinates with IT for resolution and validation.

Skills

Verbal communication

Written communication

Independent work

Organizational skills

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Job description

Farmers Insurance Careers Mexico seeks an analyst to analyze existing procedures to develop improvements and refinements, provide system triage and support for Commercial Insurance Center locations, research and resolve system errors, and coordinate with IT on release management.

The role requires strong communication, independence, and organizational skills, with in-person or virtual work options per location.