On-Site AML Operations Lead — KPI & Risk Analytics

DiDi Global; Ciudad de México; Presencial; MXN 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

DiDi Global in Mexico City seeks an AML Operations Supervisor to bridge Analysts and compliance leadership. You will oversee daily workflows, alerts, and escalations to ensure compliant, accurate outcomes while coaching the team on AML practices and risk indicators.

You will act as a liaison with QA, manage performance dashboards, and drive continuous improvement in case handling and reporting. English proficiency is required for global stakeholder engagement, and on-site work is mandatory at

Formación

• Bachelor's degree in finance, business, audit or a related field.
• 4+ years of AML transaction monitoring or financial crimes investigative experience.
• Plus 2+ years of leadership or supervisory experience with Operations Teams.
• Strong knowledge of Mexican regulations, especially those applicable to SOFIPO, data analysis, and clear communication.

Responsabilidades

• Manage daily workflows, task allocations, and performance metrics (OKR-KPI) for a team of AML Operations analysts.
• Review sample of alerts handled by the AML Operations Team, ensuring compliance with standard process, risk coverage, and validate the accuracy of cases outcomes.
• Provide support to management to reduce false positives by escalating inconsistencies with alerts handled by the AML Operations team.
• Handle high-risk or advanced escalations that require deeper analytical review before regulatory reporting.
• Coach analysts and provide ongoing training on AML case handle, risk indicators and emerging financial crime typologies.
• Act as POC between the AML Operations team and the QA team, regarding scores, disputes, training and best practices.
• Generate operational reports and performance dashboards for senior management and decision-makers.
• Work with Management to maintain continuous improvement on the team’s operations, identifying opportunity areas in processes such case handling, alerting criteria, in-house system enhancements, among others.
• Collaborate with areas such as Screening and Fraud to share best practices, case studies and investigations results that could benefit the areas.

Conocimientos

AML regulations

Leadership

Data analysis

KPI/OKR management

Regulatory reporting

Educación

Bachelor's degree in finance, business, audit or related field

Descripción del empleo

DiDi Global in Mexico City seeks an AML Operations Supervisor to bridge Analysts and compliance leadership. You will oversee daily workflows, alerts, and escalations to ensure compliant, accurate outcomes while coaching the team on AML practices and risk indicators.

You will act as a liaison with QA, manage performance dashboards, and drive continuous improvement in case handling and reporting. English proficiency is required for global stakeholder engagement, and on-site work is mandatory at