On-Duty Guest Experience & Operations Lead

Hilton; Estado de México; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Hilton is seeking a Manager on Duty to oversee hotel operations in the absence of the General Manager, delivering memorable experiences that brighten every guest stay. You’ll manage daily operations at the property, from front desk to room inventory, safety and service standards.

This role emphasizes guest delight, cross-department collaboration, coaching of team members, and ongoing improvements based on guest feedback and performance metrics.

Formación

• Passion for spreading hospitality and guest-focused service.
• Integrity and doing the right thing.
• Strong leadership and teamwork abilities.
• Ownership mindset and accountability.
• Ability to adapt quickly in a fast-paced environment.

Responsabilidades

• Manage daily hotel operations: over the front desk, staffing, room inventory, guest service, and policy compliance.
• Delight guests with a friendly, proactive attitude and resolve issues promptly.
• Assist across departments, including bell service or front desk coverage during breaks or busy periods.
• Monitor the property for safety, security, and service quality, addressing issues timely.
• Provide regular updates and training to ensure the team is informed of hotel offerings and local attractions.
• Track guest satisfaction metrics and identify trends to drive improvements.
• Inspire and develop the team with coaching and a positive, productive environment.

Conocimientos

Guest service mindset

Leadership

Teamwork

Integrity

Communication

Descripción del empleo

Hilton is seeking a Manager on Duty to oversee hotel operations in the absence of the General Manager, delivering memorable experiences that brighten every guest stay. You’ll manage daily operations at the property, from front desk to room inventory, safety and service standards.

This role emphasizes guest delight, cross-department collaboration, coaching of team members, and ongoing improvements based on guest feedback and performance metrics.