Omnichannel Asset Specialist

Job Description Summary

Location: Mexico City, LI #Hybrid

About the role:

Evolve our asset platform to create a trusted, personalized experience to HCPs, Patients and Healthcare systems. Excellence in Omnichannel asset operations to ensure effective engagement and experience with stakeholders.

Job Description

Key responsibilities:

1. Co-develop strategies to maximize efficiencies and operations of Novartis assets.
2. Support OCE tactical operation across online and offline channels.
3. Gather, understand, and analyze assets/platforms performance to optimize operations and provide the best experience through the right channel and with compelling personalized content.
4. Support the Novartis assets operation to deliver best-in-class experience.
5. Lead operations for specific content and channels, including internal process management and suppliers.
6. Drive efficiencies by getting involved in process improvement initiatives.
7. Ensure the correct use and management of Novartis materials procedures.
8. Unblock & Enable Novartis Digital Assets and Social media procedures to associates.
9. Be a change agent that is empowered to take smart risks and support the operations with the right governance.
10. Act as point of contact with the Chief Digital Office in case of specific requests and/or requirements.

Minimum Requirements:

• +5 years of broad experience in digital assets.
• >2 years success track of operating digital assets and warehouse operations.
• >1 year of experience with marketing strategies through offline and online channels.
• Proven experience driving and implementing projects across complex matrix environments.
• Experience managing digital solutions and/or enhancing digital channel integration.
• Pharma operations knowledge: Marketing, Medical, ERC, Finance, SCM, regulatory, Legal, QA, PV.
• Advanced English.

Capabilities

• Critical thinker and problem solver.
• Strong project management skills.
• Strong analytical skills and data-driven thinking.
• Excellent communication (written and verbal).
• Change management mindset.

Benefits and rewards

Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: Benefits and Rewards.

Commitment to Diversity and Inclusion

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Skills Desired

• Advertising Campaigns
• Alteryx
• Analytical Thinking
• Brand Awareness
• Business Networking
• Curiosity
• Digital Marketing
• Email Marketing
• Marketing Communications
• Marketing Plans
• Marketing Strategy
• Media Campaigns
• Process Documentation
• Strategic Marketing