Ocean Import Coordinator

OEC GROUP; Región Centro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading logistics company in Mexico is seeking a motivated Ocean Import Coordinator. You will be responsible for the timely movement of freight, maintaining strong relationships with vendors and customers. Candidates must possess effective communication skills and a desire to understand operational processes. A benefits package is provided after the probation period, including medical insurance, vacation days, and performance reviews.

Servicios

Major medical insurance

Vacation days

Floating day

Monthly food vouchers

Savings fund

Internal medical assistance

Formación

• Motivated and personable individual required.
• Desire to understand operational processes and seek improvement.
• Ability to handle high volume of communication.

Responsabilidades

• Track, trace and update shipment statuses daily.
• Accurate data entry into CargoWise system.
• Provide customer service via email and telephone.
• Maintain relationships with vendors and customers.
• Report workflow progress to Management regularly.

Conocimientos

Effective communication

Data entry

Customer service

Monitoring reports

Operational process understanding

Herramientas

CargoWise

Descripción del empleo

Ocean Import Coordinator

Summary: OEC Group is currently searching for a motivated and personable individual to join our Ocean Import Department. The Ocean Import Coordinator is primarily responsible for ensuring the proper and timely movement of freight and information, while complying with any internal and external requirements. In addition, developing and maintaining relationships with carriers, customers, and warehouses to guarantee the timely delivery of shipments.

About Us

Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. With headquarters located in Taipei, Taiwan, as well as regional headquarters in Los Angeles and branches throughout Asia, North America and Europe; OEC Group enjoys a strong position in a rapidly growing market. Our goals and ambition have helped us to become one of the emerging leaders in the logistics/importing industry.

What you’ll be doing

• Tracking, tracing, and updating the status of shipments on a daily basis.
• Accurate and timely data entry into our system (CargoWise).
• Effective communication with customers, vendors, other OEC offices, and co-workers through a high volume of e-mails, phone calls, and verbal contact.
• Monitoring of reports.
• Accurate and timely billing to customers.
• Providing customer service via email and telephone correspondence to address customer questions and concerns.
• Maintaining strong and effective relationships with vendors (shipping lines, trucking companies, etc.).
• Meet key performance indicators to support the department, branch, product, and overall company goals.
• Must have the desire to understand the operational process flow and constantly seek improved ways for efficiency.
• Reporting workflow progress to Management on a frequent basis.

Work Schedule

7:00 AM to 4:00 PM / 8:00 AM to 5:00 PM CST, Mon-Fri.

Company Benefits

• Law Benefits

After successfully completing a standard 90-day probationary period the employee is provided with the following benefits package. This includes:

• Individual Major medical Insurance (Some dental and vision services are covered too).
• Vacation days (on 1st anniversary, some days are assigned after probation period).
• Personal days (on 1st anniversary, some days are assigned after probation period).
• Floating Day.
• Annual performance review and opportunity for salary adjustment.
• Monthly food vouchers.
• Savings Fund.
• Internal Medical Assistance.

OEC Group is an Equal Opportunity Employer.