Observability Engineer Lead

Toshiba Global Commerce Solutions - External; Región Centro; On-site; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Life insurance

INFONAVIT benefits

Grocery coupons

Pension plan

Christmas bonus days

Vacation days (12+6)

Job summary

Toshiba Global Commerce Solutions is seeking a Sr. Observability Engineer to assist customers with TGCS software and hardware setup, enable telemetry for logging, monitoring and tracing, and guide observability dashboards using the customer's stack.

Strong Java background and experience with cloud and microservices are required. Role involves triage, root cause analysis, and collaboration with international customers, delivering reliable monitoring and performance insights.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related technical field.
• 6+ years of professional experience in software development or L3 support roles using Java.
• Experience in microservices architectures, including cloud/web-based content.
• Strong problem-solving skills and self-driven.
• Performance-driven mindset and ability to identify and meet KPIs.
• Capable of writing well-designed, testable, and efficient code and troubleshooting/debugging current applications.
• Can quickly triage and document and provide root cause analysis for customer reported issues.
• Experience communicating at different technical levels, from the application architects to the end user.

Skills

Java

Microservices

Troubleshooting

Problem solving

Communication

Agile

Linux/Windows

Cloud

CI/CD pipelines

Education

Bachelor’s degree in Computer Science, Software Engineering, or related technical field

Tools

Spring

Docker

MongoDB

Git

Maven

CI/CD pipelines

Selenium/Cucumber

Splunk

Dynatrace

Grafana

Datadog

Job description

What will you bring to the team.

Toshiba Global Commerce Solutions is seeking a Sr. Observability Engineer, who will be assisting the customers setup TGCS SW and HW, enable telemetry for logging, monitoring and tracing, help guide customers with observability dashboard and metrics - using customer's own stack.

Naturally to be successful in this role, you must have and know of:

• Bachelor’s degree in Computer Science, Software Engineering, or related technical field.
• At least 6 years of professional experience in Software Development or L3 support roles using Java.
• Experience in microservices architectures, including cloud/web-based content.
• Strong problem-solving skills and self-driven.
• Performance-driven mindset and ability to identify and meet KPIs.
• Capable of writing well-designed, testable, and efficient code and troubleshooting/debugging current applications.
• Can quickly triage and document and provide root cause analysis for customer reported issues.
• Experience communicating at different technical levels, from the application architects to the end user.
• Tech stack: Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, CI/CD pipelines, experience with cloud.
• English: Fluent.

Preferred skills:

• Leadership skills.
• Experience working with international customers.
• Agile methodologies.
• Familiarity with retail applications.
• Frontend experience: JavaScript, Vue.js, NodeJS, TypeScript.
• Linux & Windows.
• Selenium/Cucumber.
• Splunk, Dynatrace, Grafana, Datadog.

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT).
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 30 Christmas bonus days.
• 12 days of vacation plus 6 floating days.

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.