NOC Engineer (Mexico)

Think Future Technologies Pvt Ltd; Guadalajara; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology services provider seeks a highly motivated NOC Engineer to join their technical operations team in Guadalajara. The candidate will manage incidents, monitor systems' performance, and support cloud infrastructure. The role requires strong experience in Linux systems, AWS, and effective communication skills in a fast-paced environment.

Formación

• Proficient in Linux systems: RHEL, CentOS, Ubuntu.
• Familiar with cloud platforms, particularly AWS.
• Experience with virtualization and hosting technologies.

Responsabilidades

• Monitor availability and performance of infrastructure and services.
• Troubleshoot incidents across platforms and escalate as needed.
• Manage cloud infrastructure components on AWS.

Conocimientos

Linux system administration

Network troubleshooting

Cloud platforms

Problem-solving

Communication

Herramientas

AWS

Jira

Confluence

Descripción del empleo

Job Description:

We are looking for a highly motivated and detail-oriented NOC Engineer to join our technical operations team. The ideal candidate will have strong experience with Linux systems, cloud platforms, and network troubleshooting, and be comfortable managing incidents across a wide variety of tools and technologies in a high-availability environment.

Key Responsibilities:

1. Monitor and ensure the availability, reliability, and performance of infrastructure and services
2. Troubleshoot incidents across platforms and escalate to the appropriate teams or vendors as required
3. Use tools such as CloudWatch, Datadog, Zabbix, Opsgenie, PRTG, and MRTG for alerting and incident response
4. Perform basic Linux administration and use system commands (e.g., ping, traceroute, df, ls, grep, ps, top, cat, sort, awk) for diagnostics
5. Coordinate with vendors (e.g., Juniper, Cisco, Extreme, Huawei) for issue resolution
6. Manage cloud infrastructure components on AWS, including EC2, Aurora, ElastiCache, CloudWatch, OpenSearch, and Support Case Management
7. Operate within virtualized environments such as QEMU, KVM, Proxmox, VMware, and AWS EC2
8. Manage support workflows and knowledge documentation through Jira, Confluence, Microsoft Teams, and Rundeck
9. Open and manage remote hands tickets for hardware replacements, server upgrades, and physical interventions in data centers such as Equinix, CoreSite, and Cirion
10. Work with CPU, RAM, Storage, and Processes for system health monitoring
11. Support patch management and security monitoring using tools like Crowdstrike

Requirements:

1. Proficiency in Linux system administration (RHEL, CentOS, Ubuntu) and basic Windows Server knowledge
2. Strong familiarity with network troubleshooting tools and methodologies
3. Experience with cloud platforms, particularly Amazon Web Services (AWS)
4. Knowledge of monitoring and incident management tools: CloudWatch, Grafana, Datadog, Zabbix, Opsgenie, etc.
5. Hands-on experience with virtualization and hosting platforms such as QEMU, KVM, Proxmox, and VMware
6. Familiarity with web and app stacks like NGINX, Apache, PHP, Python, and Perl
7. Exposure to relational databases: MySQL, PostgreSQL, Microsoft SQL Server
8. Experience coordinating with network hardware vendors and managing escalations
9. Experience working with datacenter operations and remote hands procedures
10. Exposure to security platforms such as Crowdstrike and patch management systems

Soft Skills:

• Excellent problem-solving and troubleshooting skills
• Strong communication skills (written and verbal)
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Experience working in a global or distributed technical support team

About Us:

We at Think Future Technologies (TFT) provide technology services to our customers, enabling them to achieve superior business outcomes. We act as a trusted partner, owning the entire technology stack. We collaborate with our customers to understand their business challenges, develop appropriate solutions, deploy the right technical resources, and ensure successful project implementation.