Night Manager - Gerente nocturno

Alliance Abroad LATAM; Cabo San Lucas; Presencial; USD 50,000 - 55,000; Jornada completa

Descripción de la vacante

Una firma innovadora está buscando un Night Manager apasionado y experimentado para unirse a su equipo en USA. En esta emocionante posición, serás responsable de liderar y motivar a un equipo, garantizando que se mantengan los estándares de servicio y hospitalidad. Además, tendrás la oportunidad de interactuar con los huéspedes y resolver sus inquietudes, todo mientras supervisas las operaciones diarias del hotel. Si tienes una sólida experiencia en gestión y un enfoque en la satisfacción del cliente, esta es la oportunidad perfecta para avanzar en tu carrera en un entorno dinámico y gratificante.

Formación

• 2 años de experiencia en un rol similar y disponibilidad para viajar.
• Habilidades de liderazgo y gestión de equipos son esenciales.

Responsabilidades

• Entrevistar, seleccionar, capacitar y programar a los asociados.
• Supervisar los departamentos del hotel para asegurar un servicio óptimo.

Conocimientos

Servicio al cliente

Experiencia en software de gestión de propiedades

Experiencia general en computación

Educación

Licenciatura

Descripción del empleo

¡Hola a todos! Nos complace anunciar una nueva oportunidad de empleo en nuestra red de Hoteles.
Buscamos un Night Manager apasionado, con experiencia y habilidades de liderazgo sólidas para ir a trabajar a USA con visado TN (nosotros te guiamos en el proceso del visado).

Location

Irving, TX

Salary/Wage

$50,000 - $55,000 USD annually

Responsibilities

1. Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
2. Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
3. Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
4. Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments.
5. Monitor and support the brand loyalty program plus all food and beverage programs.
6. Conduct walk-throughs of public areas and guest rooms to ensure that cleanliness and maintenance standards are met.
7. Monitor proper operation of the P.B.X. console and ensure that employees maintain brands standard operating procedure in its use.
8. Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
9. Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash, and tax.
10. Oversee and ensure internal audit standards are met.
11. Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
12. Monitor and maintain the front office systems and equipment to ensure optimum performance.
13. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
14. Follow sustainability guidelines and practices related to HHMs EarthView program.
15. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
16. Perform other duties as requested by management.

Required Skills

1. Customer service and general computer experience required.
2. Property Management Software experience required.

Work Environment and Context

Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It.

Requerimientos

1. Educación mínima: Educación superior - Licenciatura
2. 2 años de experiencia
3. Disponibilidad de viajar: Si
4. Disponibilidad de cambio de residencia: Si

Palabras clave

Noche, night, nighttime, nocturno, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente.