Network Support Engineer Cisco Meraki - English Speaking (Must be local to Mexico City)

Cisco Systems; Ciudad de México; Híbrido; USD 40,000 - 60,000; Jornada completa

Descripción de la vacante

A leading tech company in Mexico City seeks a Cisco Meraki Network Support Engineer to provide exceptional technical support for its clients. The ideal candidate will possess strong networking skills and be able to articulate technical concepts clearly. You will be responsible for diagnosing and resolving network issues and collaborating with various teams, requiring you to be dedicated and passionate about problem-solving in a fast-paced environment.

Formación

• Must be proficient in fluent English, both speaking and writing.
• Experience in supporting or testing LANs, VLANs, VPNs, NAT devices, and DHCP servers.
• Detailed understanding of networking protocols including TCP, STP, ARP.

Responsabilidades

• Provide technical support for Cisco Meraki products.
• Diagnose and solve network-related issues.
• Collaborate with support teams to fix outages and configurations.

Conocimientos

Fluent English

Networking problem solving

Multi-tasking

Customer service skills

Educación

Bachelor’s degree in relevant field

Herramientas

Wireshark

Linux console commands

Descripción del empleo

Applications are accepted until further notice.

*Candidates must be proficient in fluent English, speaking and writing, to perform the functions of the role effectively*

**Must be located within a commutable distance to the Mexico City Cisco office and be able to be onsite 2 days per week**

Meet the Team

As a Cisco Meraki Network Support Engineer, you will provide exceptional technical support for our growing client and partner base. As a confident and outspoken decision maker, you will investigate and resolve problems for the entire Meraki product line, including our wireless access points, security appliances, switches, and other technologies. Our support engineers are foremost problem-solvers, passionate about networking, and we seek hard-working, and tech-savvy individuals to build upon our always growing product lines and teams. Our customer-facing role will expose you to a diverse group of teams within Meraki - including but not limited to Engineering, Product Management, and Sales - providing opportunities for career growth in a lively ad fast-paced environment.

Within our Support Team, we see the problems our customers experience firsthand, and we can influence the direction of our organization and products! We are looking for people who like to take charge, plan, and guide others through sophisticated problems, and can both teach and learn from those around them. Successful Support Engineers have previous experience in supporting or testing LANs, VLANs, VPNs, NAT devices, APIs, DHCP servers, experience installing and solving problems with WIFI networks. Additionally, they also can multi-task while thinking on their feet.

Your Impact

• Effectively work alongside third parties such as partners and customers regarding technical issues and customer service inquiries, primarily over the phone and in writing.
• Diagnose and solve wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.
• Own each customer case from initial creation to resolution.
• Collaborate with other support team members to fix network outages, incorrect configurations, and sophisticated networking issues on customers' devices.
• Read and analyze packet captures using Wireshark.
• Work with our engineering and product management teams to diagnose and resolve critical, escalated issues.
• Understand and use Linux console commands to identify and resolve issues with Meraki devices and Meraki Dashboard services.
• Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.
• Stay up to date on Meraki features and technology by completing instructor-led and self-paced

Minimum Qualifications

Preferred Qualifications

• Networking certifications a plus: CCNA, CCNP, CWNA, etc.
• Working towards or have a bachelor’s degree in computer information technology, Information and Computer Technology, Networking and IT Security, or a related field.
• Ability to multitask and work under stress.
• Experience in computer networking-related problem solving, critical thinking, and troubleshooting.
• Ability to clearly and concisely articulate both technical and non-technical concepts to third parties.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Must be located within a commutable distance to the Mexico City Cisco office and be able to be onsite 2 days per week. A foundational understanding of and firsthand experience with network technologies including firewalls, content filters, routing/switching, VLANs, VPNs, and 802.11a/b/g/n/ac wireless. Detailed and thorough comprehension of networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc. Experience supporting or testing LANs, VLANs, 802.11 wireless networks, VPNs, NAT devices, & DHCP servers. Outstanding written and verbal English communication. Plus, strong customer service skills. Excellent time management, follow-through, and attention to detail.