Network Support Engineer Cisco Meraki - English Speaking (Must be local to Mexico City)

Cisco Systems; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology company in Mexico City seeks a Network Support Engineer to provide technical support for its Meraki product line. Responsibilities include diagnosing and resolving network issues, collaborating with support teams, and engaging with customers. Candidates should be proficient in English, possess relevant networking certifications, and have a bachelor's degree in a related field. This role requires being onsite for two days a week.

Formación

• Proficient in spoken and written English.
• Ability to multitask and work under stress.
• Must be located near the Cisco office in Mexico City.

Responsabilidades

• Provide technical support for customers and partners.
• Diagnose and solve network-related issues.
• Collaborate with support team members to fix issues.
• Read and analyze packet captures.
• Work with engineering teams to resolve escalated issues.

Conocimientos

Fluent English

Networking certifications (CCNA, CCNP, CWNA)

Critical thinking and troubleshooting

Computer networking-related problem solving

Ability to articulate technical concepts

Educación

Bachelor’s degree in computer information technology or related field

Herramientas

Wireshark

Linux console commands

Descripción del empleo

Network Support Engineer Cisco Meraki - English Speaking (Must be local to Mexico City)

Location: Mexico City, Mexico

Area of Interest: Engineer - Network

Job Type: Professional

Technology Interest: Networking

Job Description

As a Cisco Meraki Network Support Engineer, you will provide exceptional technical support for our growing client and partner base. You will investigate and resolve problems for the entire Meraki product line, including our wireless access points, security appliances, switches, and other technologies. Our support engineers are foremost problem-solvers, passionate about networking, and we seek hard-working, and tech-savvy individuals to build upon our always growing product lines and teams.

Within our Support Team, we see the problems our customers experience firsthand, and we can influence the direction of our organization and products. We are looking for people who like to take charge, plan, and guide others through sophisticated problems, and can both teach and learn from those around them.

Responsibilities

• Effectively work alongside third parties such as partners and customers regarding technical issues and customer service inquiries, primarily over the phone and in writing.
• Diagnose and solve wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.
• Own each customer case from initial creation to resolution.
• Collaborate with other support team members to fix network outages, incorrect configurations, and sophisticated networking issues on customers' devices.
• Read and analyze packet captures using Wireshark.
• Work with our engineering and product management teams to diagnose and resolve critical, escalated issues.
• Understand and use Linux console commands to identify and resolve issues with Meraki devices and Meraki Dashboard services.
• Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.
• Stay up to date on Meraki features and technology by completing instructor-led and self-paced training.

Requirements

Candidates must be proficient in fluent English, speaking and writing, to perform the functions of the role effectively. Must be located within a commutable distance to the Mexico City Cisco office and be able to be onsite 2 days per week.

• Networking certifications a plus: CCNA, CCNP, CWNA, etc.
• Working towards or have a bachelor’s degree in computer information technology, Information and Computer Technology, Networking and IT Security, or a related field.
• Ability to multitask and work under stress.
• Experience in computer networking-related problem solving, critical thinking, and troubleshooting.
• Ability to clearly and concisely articulate both technical and non-technical concepts to third parties.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.