Network Security Senior Specialist

NTT DATA, Inc.; Estado de México; Híbrido; MXN 1,103,000 - 1,472,000; Jornada completa

Descripción de la vacante

A global technology services provider is seeking a Network Security Senior Specialist to join their team in Mexico. The successful candidate will have experience with network security products, troubleshooting skills, and excellent communication abilities. This role involves supporting network security environments, providing technical assistance, and improving processes. Certification in network security is required and candidates should have over 6 years of relevant experience.

Formación

• At least two mid-level certifications in Network Security from vendors.
• Over 6 years of network troubleshooting experience.
• At least 2 years of Network Security administration and design experience.

Responsabilidades

• Support customers’ network security environment.
• Provide technical escalation to L2 support engineers.
• Collaborate with internal support teams.

Conocimientos

Network security products knowledge (Firewalls, Content Filtering, IDS/IPS)

Networking troubleshooting skills

Customer communication skills

Educación

Bachelor's degree or equivalent experience

Herramientas

Cisco

Palo Alto

BlueCoat

Descripción del empleo

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Network Security Senior Specialist to join our team in Anywhere, México (MX-MEX), Mexico (MX).

Roles and Responsibilities:

• Work on requests, changes, incidents, and problem records to support customers’ network security environment
• Provide technical escalation to L2 support engineers
• Provide on call support for high severity incidents in a 24x7 environment
• Detect security issues, create customer tickets, and manage problems until closure
• Act as point of escalation for the Network Security team and collaborate with internal support teams to ensure timely resolution of issues
• Ensure that Service Level Agreements and operational standards are met
• Perform system maintenance, check-ups and maintain current documentation
• Provide resolution plans for device issues
• Propose service, process, and technical improvements to management

Requirements:

• Mid-level experience and proven knowledge in at least three of different network security products likes Firewalls (Cisco, Palo Alto), Content Filtering (Bluecoats, Websense, McAfee Web gateway) and IDS/IPS
• Mid-level networking troubleshooting skills and extensive knowledge of web connectivity and protocols (WCCP, PAC files, TCP/IP, HTTP, HTTPS, SSL, FTP, Telnet, SSH, etc.)
• Understanding the integration with authentication protocols such as LDAP, IWA, IWA-direct, SSO, Active directory
• At least two mid-level certifications in Network Security from any of the vendors like Cisco, Palo Alto, BlueCoat, SourceFire (PCNSE, CCNP Security etc.)
• Over 6 years of network troubleshooting experience and at least 2 years Network Security administration and design experience
• Bachelor’s degree or equivalent experience
• Flexible to changing needs of customer, account, and team
• Drive for results, ability to grasp complex issues to arrive at optimal solutions
• Excellent customer facing communication skills, customer support and knowledge of ITIL best practices

Work Timings: 24/7 work environment, Mexico

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.