Network Analyst

Acuity Brands; Guadalupe; Presencial; MXN 30,000 - 60,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Network Analyst to maintain and optimize its network infrastructure. This multifaceted role involves troubleshooting LAN/WAN systems, managing IT hardware assets, and providing remote support. The ideal candidate will possess strong technical skills in network administration and be adaptable to high-pressure situations. Join a forward-thinking company that values innovation and teamwork, where your contributions will make a significant impact on daily operations and long-term sustainability efforts.

Servicios

Health Insurance

Flexible Work Hours

Professional Development Opportunities

Employee Discounts

Formación

• Bachelor's degree in IT or Computer Science is required.
• Strong understanding of networking protocols like TCP/IP and DNS.

Responsabilidades

• Monitor and troubleshoot LAN/WAN, firewalls, and routers.
• Provide remote technical support for users in distributed locations.

Conocimientos

Network Administration

Technical Support

Problem-Solving

Time Management

Communication Skills

Educación

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Herramientas

SCCM

Remote Support Tools

Descripción del empleo

Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta.

Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de nuestros dos segmentos de negocio, Acuity Brands Lighting and Lighting Controls (ABL) e Intelligent Spaces Group (ISG), diseñamos, fabricamos y lanzamos al mercado productos y servicios que marcan una valiosa diferencia en la vida de las personas.

Estamos posicionados en la intersección de la sostenibilidad y la tecnología. Nuestros negocios desarrollan tecnología que ayuda a ahorrar energía a nuestros clientes y reducir sus emisiones de carbono. Logramos el crecimiento a través del desarrollo de nuevos productos y servicios innovadores, que incluyen iluminación, controles de iluminación, soluciones de gestión de edificios y aplicaciones con reconocimiento de ubicación.

Puede utilizar esta publicación para cargar su currículum e información.

Job Summary

The Network Analyst is a multifaceted role responsible for maintaining and optimizing the organization's network infrastructure and supporting day-to-day IT operations. This position requires strong technical skills in network administration, as well as experience in asset management, account lifecycle tracking, remote support, documentation, and compliance collaboration. The ideal candidate will actively support internal audits, work cross-functionally, and be available for on-call and weekend support when needed.

Key Tasks & Responsibilities (Essential Functions)

• Monitor, maintain, and troubleshoot LAN/WAN, firewalls, switches, routers, and wireless systems.
• Ensure network availability, performance optimization, and security.
• Participate in on-call rotation windows for after-hours maintenance activities and support.
• Track and manage IT hardware assets, from procurement through disposal.
• Maintain a detailed asset inventory system for desktops, laptops, printers, and peripherals.
• Coordinate and document PC component replacements and warranty claims.
• Track user account lifecycle from creation to deactivation.
• Manage Microsoft license assignments using the organization’s internal license management application
• Provide remote technical support for users in distributed locations.
• Be available for on-site weekend work as needed for major updates, installations, or infrastructure changes.
• Diagnose and resolve remote connectivity issues efficiently
• Collaborate with multiple corporate teams to create and update internal IT procedures.
• Keep required internal IT documentation up to date for audit readiness (e.g., OEA and CTPAT).
• Act as the first point of contact for internal audit collaboration, supporting the IT Manager during audit activities.
• Maintain ongoing communication with the SCCM team to:Report bugs or deployment issues,Participate in testing and validating new Windows update releases before full deployment.
• Ability to coordinate staff.
• Assign tasks, track ticket resolution, and ensure quality of service.
• Serve as the communication bridge to higher organizational levels, escalating issues as needed.
• Fluent English communication is required for regular interaction with regional/global teams and vendors.

Skills and Minimum Experience Required

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
• Strong technical understanding of networking (TCP/IP, DNS, DHCP, firewalls, etc.).
• Experience with remote support tools and hardware management is required.
• Knowledge with Active Directory account administration and license tracking is desired.
• Knowledge of SCCM (System Center Configuration Manager) is a plus.
• Fluent in English (spoken and written) for escalations and team collaboration is required.
• Strong problem-solving skills and troubleshooting mindset.
• Excellent time management, organizational, and documentation skills.
• Effective communicator with ability to explain technical concepts clearly.
• Adaptable and dependable under high-pressure situations.
• Team-oriented, yet self-sufficient when working independently.
• Teamwork abilities.
• Availability for weekends work, punctuality.

Valoramos la diversidad y somos una organización que ofrece igualdad de oportunidades. Todos los solicitantes calificados serán considerados para el empleo sin distinción de raza, color, edad, género, orientación sexual, identidad y expresión de género, origen étnico o nacional, discapacidad, embarazo, y religión.

Cualquier currículum no solicitado enviado a Acuity Brands por un tercero, como un reclutador de la Agencia, incluidos los currículums no solicitados enviados a una dirección postal, una máquina de fax o una dirección de correo electrónico de Acuity Brands, directamente a los empleados de Acuity Brands o a la base de datos de currículums de Acuity Brands, se considerarán propiedad de Acuity Brands. Acuity Brands NO pagará una tarifa por ninguna contratación que resulte de la recepción de un currículum no solicitado.

Acuity Brands considerará que cualquier candidato para el que una Agencia haya enviado un currículum vitae no solicitado ha sido remitido por la Agencia libre de cargos o tarifas. Esto incluye cualquier agencia que sea un proveedor aprobado/contratado pero que no tenga las aprobaciones adecuadas para participar en una búsqueda.