MSP Service Creation Manager, LATAM | Mexico - Remote

Cohesity, Inc.; Estado de México; Hybrid; MXN 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Healthcare coverage

Paid parental leave

Flexible paid time off

Additional company-wide days off

Wellness program

Continuous learning opportunities

Competitive salary and benefits

Job summary

Cohesity is seeking an MSP Service Creation Manager to spearhead new managed services with MSPs/MSSPs. You will partner with executives across product, delivery, sales, marketing, and operations to take services from concept to saleable reality.

You will balance a revenue-driven mindset with a practical, business-focused plan, ensuring partner success and scalable Cohesity offerings through collaboration and disciplined execution.

Qualifications

• Experience as a product manager or general manager in a services organization.
• Credibility with MSPs/MSSPs across product, service delivery, sales, marketing, and operations.
• Strong understanding of pricing, margins, and consumption economics.

Responsibilities

• Build new services with partner executives across functions before launch.
• Size annual spend commitments with realistic, achievable plans.
• Run service health checks and translate findings into concrete action plans.
• Collaborate with MSP Account Executives and create assets under Cohesity'sPartner framework.
• Leverage AI to create compelling positioning and business case content.
• Provide feedback to Product Management to shape broader offer roadmap.

Skills

MSP/MSSP experience

Commercial modeling

Sales-minded

Facilitation skills

Consulting skills

AI productivity tools

Data protection domain

Cohesity product awareness

Travel willingness

Professional English

Job description

Cohesity opens in a new tab is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.
We’ve been named a Leader by multiple analyst firms and have been globally recognized opens in a new tab for Innovation, Product Strength, and Simplicity in Design , and our culture opens in a new tab .
Want to join the leader in AI-powered data security?

Role Overview

The MSP Service Creation Manager is Cohesity's subject matter expert in building and launching managed services with MSPs and MSSPs. Working directly with partner executives across product management, service delivery, sales, marketing, customer success, and operations, you facilitate taking a MSP/MSSP from concept to a launched, sellable service. You bring senior credibility in the space: partners need to see you as someone who has built or run successful services practices before, not simply someone selling to them.

You have a sales "bend" in that you care about driving a real revenue commitment out of every service you help create, but you are partner-obsessed first, and you make sure every commitment is backed by a solid, achievable business plan rather than optimism. Cohesity’s financial success with MSP/MSSPs is only sustainable if they are successful.

How You'll Spend Your Time

Building New Services with Partners

• Partner directly with MSP/MSSP executives across product management, service delivery, sales, marketing, customer success, and operations (procurement, billing) and legal to define what a new or enhanced service needs from each function before it launches.
• Guide partners through Cohesity's service creation framework, adapting the process to each partner's structure and maturity.
• Represent Cohesity credibly to senior MSP/MSSP stakeholders, drawing on direct experience running or building successful services practices to earn trust quickly.

Sizing the Commitment

• Work with the partners to build business cases behind new or augmented services.
• For partners that want to hold the Cohesity entitlement, help them size the annual spend commitment for each new or expanded service, grounding it in a realistic, achievable, yet aggressive, consumption plan rather than aspiration.

Running Service Health Checks

• Run service health checks on services already in market, identifying where a partner's existing services can be improved, matured, and made more market relevant. Translate those findings into a concrete plan of action to which the partner agrees to execute on.
• Diagnose friction points in service delivery, pricing, or packaging and recommend concrete changes to partner service design or Cohesity's underlying offer.

Partnering with MSP Account Executives

• Operate in partnership with MSP Account Executives, who own the MSP executive relationships, the annual spend commitment, the annual recommit, and the forecast management thereof.
• Develop assets and aligned to Cohesity’s Partner Managed-Ready Offer Framework that support service creation and health check engagements. This is done in partnership with Product Management, Product & Solutions Marketing, Partner Marketing, and others, leveraging existing messaging and content for efficiency and to create consistency.
• Leverage AI to work efficiently in development effective, visually appealing content such as positioning slide presentations and business case templates.
• Bring MSP-specific feedback from service creation and health check work back to Cohesity's Product Management team to inform the broader offer roadmap.

We'd Love to Talk to You If You Have Many of the Following

• Prior experience as a product manager at a services organization, or as a general manager, who has chosen to step into a senior individual-contributor role.
• Extensive experience working for or with MSPs and/or MSSPs, with credibility across product, service delivery, sales, marketing, customer success, and operations functions.
• Deep understanding of commercial modeling, including pricing, margin, and consumption economics, sufficient to size a partner's annual spend commitment and vet the business case behind it.
• A sales-oriented mindset balanced with genuine partner obsession, comfortable asking for a revenue commitment while insisting it be realistic.
• Strong facilitation and consulting skills, comfortable running structured discovery and health check conversations with partner executives.
• Domain experience in data protection, cyber resilience, storage, or security markets.
• Demonstrated experience using AI tools to improve productivity, organization, and sales effectiveness.
• Willingness to travel as required which could be significant.
• Professional English language proficiency for customer and internal communication.

Equal Employment Opportunity Employer (EEOE)
Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or [e-mail] opens in a new tab for assistance.
In-Office Expectations
Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

At Cohesity, we work hard and move fast—and we’re not afraid to push boundaries to deliver exceptional work. We value integrity and respect, and here’s what we promise: We’ll give you the tools to be successful and welcome you into a culture that celebrates individual contributions and collective success. We’ll empower you to grow, offer continuous learning opportunities, and surround you with ambitious, collaborative colleagues.

We strive to have a parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our employees (and their families) is the right thing to do.

• Healthcare coverage for you and your family
• Paid parental leave
• Flexible paid time off
• Additional company-wide days off throughout the year
• A robust wellness program
• Continuous learning opportunities
• And a competitive salary and additional benefits package

Join our team!

Alert for candidates

Cohesity has received reports of scams where individuals purporting to be Cohesity HR representatives or even our CEO conduct bogus “employment interviews” via email or text, and then request payment as a condition for receiving an offer of employment. Please be aware that Cohesity and its subsidiariesdo notconduct interviews by email or text, and willneverrequest payment as a condition for applying for a position or receiving an offer of employment. These scam operators may also ask for your personal information (name, address, birthdate, social security number, etc.) which you should not provide to them. If you have been a target of such a scam, you should report it by contacting the U.S. Federal Trade Commission (see this FTC posting for further details: https://www.consumer.ftc.gov/articles/job-scams opens in a new tab ) the office of your state Attorney General, or the government agency responsible for investigating matters such as this where you reside.

Notice to external recruiters and staffing agencies

Cohesity does not accept unsolicited resumes from external recruiters or staffing agencies. Any submission of an unsolicited resume to our resume database, directly to Cohesity hiring managers, or by other means will be considered gratis and no recruiting fee will be paid if an unsolicited candidate from a third‑party recruiter is subsequently hired. Fees will be paidONLYwhere an external recruiter has an executed service contract in place with Cohesity and resumes have been solicited by our Talent Acquisition team in connection to a specific job opening.

Life at Cohesity

Want to learn more about Life at Cohesity and our RADIO Values? Read more from our employees here.