MS Dynamics Support Analyst

Chubb; San Pedro Garza García; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Chubb is seeking a proactive MS Dynamics Support Analyst in San Pedro Garza García to deliver essential support services for Microsoft Dynamics 365. This role involves troubleshooting, ticket management, and providing out-of-hours support, while working alongside a global team to assist up to 3000 users. Candidates should have strong problem-solving and communication skills and experience with tools such as ServiceNow and Jira. Join Chubb for a dynamic role with excellent opportunities for progression and training.

Formación

• Previous experience with support tools, preferably ServiceNow and Jira.
• Willingness to provide out-of-hours support.
• Ability to cope with changes and adapt quickly.

Responsabilidades

• Supporting and managing tickets related to Microsoft Dynamics 365.
• Monitor and troubleshoot issues related to the integration between MS Dynamics and other applications.
• Execute support-related activities focusing on resolving issues reported by users within the established SLA.

Conocimientos

Problem-solving abilities

Excellent communication skills

Customer handling

Flexibility

Herramientas

ServiceNow

Jira

Descripción del empleo

MS Dynamics Support Analyst

Through the provision of triaging and troubleshooting, integration monitoring, problem management, root cause analysis and fault management services, we require a Technical Support Analyst to fulfil the business-critical vacancy for our Global MS Dynamics delivery team. The successful candidate will be joining a dynamic team who are responsible to deliver MS Dynamics across the Globe and for providing support for up to 3000 users based across North and Latin America, Europe and Asia. The role is in a great team with lots of scope for progression and training.

• Supporting and managing tickets related to Microsoft Dynamics 365
• Monitor and troubleshoot issues related to the integration between MS Dynamics and other applications.
• Execute any support related activities focusing on resolving issues reported by users withing the established SLA.
• Problem-solving abilities and excellent communication, customer handling, influencing and inter-personal skills.
• You will be expected to provide out of hours support on a rotational basis as required alongside the existing team members.
• You will need to be flexible as some of planned work that cannot be carried out during normal business hours.
• Flexible and able to cope with change, be proactive and adapt quickly to a developing type of service delivery.
• Previous experience with support tools, preferably ServiceNow as well as Jira