MPGS Technical Account Manager

MasterCard; Ciudad de México; Presencial; USD 60,000 - 80,000; Jornada completa

Descripción de la vacante

A leading global payment technology firm in Mexico City seeks an experienced Technical Account Manager. This role involves managing customer relationships, providing technical guidance on Payment Gateway integrations, and ensuring customer satisfaction through effective support. The ideal candidate will have a Bachelor's degree, fluency in English, and experience in the Payment Industry. Strong relationship-building skills are essential. This position offers opportunities for growth and collaboration in a dynamic environment.

Formación

• Experience in the Payment Industry.
• Proactive and self-motivated.
• Ability to work independently.

Responsabilidades

• Manage all technological and operational customer relationships.
• Provide technical guidance to customers integrating with Payment Gateway.
• Address and resolve customer incidents and technical inquiries.

Conocimientos

Fluency in English

Fluency in Portuguese

Fluency in Spanish

Strong relationship building skills

Excellent organizational skills

Strong communication skills

Educación

Bachelor Degree

Descripción del empleo

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

MPGS Technical Account ManagerOverview

As a Technical Account Manager for Mastercard Payment Gateway Services, you will manage all technological and operational customer relationships, acting as the primary point of contact for all technical, systems, and operational matters related to the Payment Gateway.

You will develop effective working relationships across internal delivery teams, such as the customer support, product, and business teams. By proactively understanding the customer’s technology infrastructure and leveraging internal data assets, you will identify opportunities and foster close collaboration with business teams during pre-sales, technical solution development, and both technical and operational reviews.


The Role:

• Provide technical guidance and support to customers who are planning to integrate with Payment Gateway
• Assist customers with end-to-end Payment Gateway integration across multiple systems, platforms, and products
• Address and resolve customer incidents, production issues, or any technical inquiries
• Keep customers updated on rule changes, new products, tools, and services related to Payment Gateway
• Conduct regular technical and operational reviews with customers regarding Payment Gateway performance
• Ensure thorough customer understanding of regulatory requirements, Mastercard mandates, and industry standards
• Work with sales and business teams to convert leads and opportunities into onboarding initiatives

All About You:

• Fluency in English and ideally Portuguese and Spanish
• Bachelor Degree.
• Strong relationship building and interpersonal skills.
• Experience in the Payment Industry
• Proactive and self-motivated with the ability to work independently and make sound decisions.
• A curious mindset with a desire to learn and apply new knowledge to the role.
• Excellent organizational and time management skills with the ability to manage multiple priorities.
• Strong communication skills (written and verbal) to effectively convey information to our customers

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.