Monitoring Analyst (all genders)

Distribusion Technologies GmbH; Ciudad de México; A distancia; MXN 30,000 - 50,000; Jornada completa

Descripción de la vacante

A leading ground transportation marketplace is seeking a Monitoring Analyst to ensure efficient operations and manage incident responses. The ideal candidate has at least 3 years of experience in technical support roles, strong SQL skills, and a product-oriented mindset. This remote-first company values proactive problem-solving and effective communication. Join a dynamic team shaping the future of travel.

Formación

• At least 3+ years of experience in similar roles in technical support.
• Ability to detect root causes of incidents.
• Comfortable with investigating complex SQL queries.

Responsabilidades

• Take ownership of high-level monitoring for operations.
• Manage escalations and incidents effectively.
• Collaborate on solutions to improve system performance.

Conocimientos

3+ years in technical support

Root cause analysis

Product-oriented mindset

SQL queries

Familiarity with Jira

Analytical skills

Fluent English

Herramientas

Prometheus

Grafana

New Relic

PostgreSQL

Jira

Descripción del empleo

We are the world’s leading ground transportation marketplace and give travelers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail and ferry operators in 70+ countries with the biggest online retailers including Google Maps and Booking.com.

We are shaping the future of travel and building the largest global network of transport providers and retailers. Having grown 10x in the past year, we are one of the fastest growing startups in travel. Backed by three leading VCs (Creandum, Northzone and Lightrock), and now, following our recent €30m Series B funding, we are ready to push beyond.

We are looking for aMonitoring Analystwho will joinour Control roomteam. You will play a vital role in conceptualizing new features, managing ongoing escalations, and ensuring seamless communication with our partners and management during issue resolution.

What you'll do:

• Operational Ownership: Take full ownership of high-level monitoring for the company’s operations, ensuring smooth and efficient processes across the business.

• Incident Management & Resolution:management of escalations and incidents, driving swift resolutions and minimising impact on business operations.

• Problem-Solving & Innovation: Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance.

• Data-Driven Insights: Leverage data analysis to validate hypotheses, uncover insights, and identify optimisation opportunities that drive operational excellence and incident prevention.

• Continuous Improvement: Proactively identify and implement key improvements in our product and tech systems from an operational perspective, making a tangible impact on performance.

• Tool & Process Development: Work closely with the operations team to build, implement, and refine tools and processes that drive efficiency and streamline workflows.

• Effective Communication: Manage internal and external communication effectively, collaborating across teams to ensure seamless issue resolution and clear, transparent updates.

Workplace:

We are mainly looking for this role to be based within Germany, preferably in our HQ in Berlin.

We are a remote-first company, with teams located around the Globe, and our HQ office is in Berlin, where the team often meets in the office.

Working Hours:

This role requires weekend workdays with two days off during the week.

Who you are:

• You bring at least 3+ years of experience in similar roles in 2nd and 3rd level Technical support, IT Analyst, Monitoring roles etc.

• You are able to successfully detect root cause of incidents reported and provide analysis of the solution design on a high level

• You bring a product-oriented mindset: You do not focus on the immediate solution only, but you are bringing long-term risk prevention and mitigationstrategies

• You feel comfortable with investigating into complex SQL queries and relational databases

• You can develop strategies to predict, prevent, and address potential technical and operational bottlenecks and inefficiencies

• As a big plus, you have already worked with Jira and Prometheus, Grafana, New Relic or other monitoring tools

• You are able to collaborate with cross-functional teams to diagnose and resolve incoming technical issues, ensuring minimal disruptions to business operations

• Your English is fluent, and you are able to unravel complexity in a simple and understandable manner

• You are analytical, independent and tech-savvy

• You are comfortable with fast-paced environments and heavy context switching

A view into our Tech stack:

• Tracking and analytics: Prometheus, Grafana, New Relic

• Database: PostgreSQL

• Project management: Jira

Our hiring team:

Your Talent Partner (TP) and point of contact is Laura Roulet and the Hiring Manager (HM) is Ygor Alverez.
For any queries, please reach out to your Talent Partner at ([e-mail]).

Do you want to work on a product that is used by millions of people daily with a high load, availability and scalability, and the most advanced technology? Come join us!