Mid Microsoft 365 Platform Support Analyst

Apex Systems; Región Centro; Híbrido; MXN 720.000 - 877.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits

Career development

Training & certifications

Great Place to Work award

Descripción de la vacante

Everforth Apex Systems Mexico is seeking a Mid Microsoft 365 Platform Support Analyst to support and maintain enterprise collaboration, automation, endpoint management, and analytics platforms within the Microsoft ecosystem.

The role requires strong analytical and problem-solving skills, along with the ability to collaborate across technical and business teams to resolve incidents and improve platform reliability.

Formación

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
• 3+ years of experience supporting Microsoft 365 platforms in a corporate environment.
• Hands-on experience with SharePoint Online, Microsoft Teams, OneDrive for Business, Microsoft Entra ID, Microsoft Intune.
• Experience supporting Power Automate, Power Apps, Dataverse.
• Experience with Power BI, Microsoft Fabric, Power Query, Microsoft Excel.
• Strong understanding of permission management, access controls, and user administration.
• Experience with incident management and ticketing processes.
• Excellent documentation and stakeholder communication.

Responsabilidades

• Troubleshoot and resolve incidents related to SharePoint Online, Teams, OneDrive, Entra ID, and Intune.
• Support administration and day-to-day operations of Microsoft 365 services.
• Manage user provisioning, permissions, access requests, and security-related issues.
• Monitor platform health and assist with issue escalation when required.
• Support Power Automate workflows and Power Apps solutions.
• Assist with Dataverse-related configurations, troubleshooting, and user support.
• Troubleshoot Power BI environments, reports, and dashboards.
• Troubleshoot data refresh, connectivity, and reporting issues.
• Collaborate with analytics teams to ensure reporting platform stability.
• Create and maintain technical documentation, knowledge articles, and operational procedures.

Descripción del empleo

# Mid Microsoft 365 Platform Support AnalystApply**Job#: 3051645****Job Description:****Mid Microsoft 365 Platform Support Analyst****About Everforth Apex Systems Mexico**Everforth Apex Systems Mexico is a leading technology consulting and professional services organization that connects top talent with innovative projects across global enterprises. We provide opportunities to work with modern technologies, collaborate with high-performing teams, and contribute to impactful business solutions in dynamic environments.**Position Overview**Everforth Apex Systems Mexico is seeking a Mid Microsoft 365 Platform Support Analyst to support and maintain enterprise collaboration, automation, endpoint management, and analytics platforms within the Microsoft ecosystem.The ideal candidate will be responsible for troubleshooting platform-related incidents, managing permissions and access requests, supporting Power Platform and reporting environments, and participating in governance and continuous improvement initiatives. This role requires strong analytical and problem-solving skills, along with the ability to collaborate across technical and business teams to resolve issues and improve platform reliability.**Key Responsibilities**Microsoft 365 Platform Support* Troubleshoot and resolve incidents related to SharePoint Online, Microsoft Teams, OneDrive, Entra ID, and Intune.* Support administration and day-to-day operations of Microsoft 365 services.* Manage user provisioning, permissions, access requests, and security-related issues.* Monitor platform health and assist with issue escalation when required.Power Platform & Automation* Support Power Automate workflows and Power Apps solutions.* Assist with Dataverse-related configurations, troubleshooting, and user support.* Investigate automation failures and coordinate resolution efforts.Data & Analytics Support* Support Power BI environments, reports, and dashboards.* Troubleshoot data refresh, connectivity, and reporting issues.* Assist with Microsoft Fabric and Power Query-related support activities.* Collaborate with analytics teams to ensure reporting platform stability.Incident Management & Governance* Perform root cause analysis for recurring incidents and platform issues.* Coordinate with cross-functional teams to drive issue resolution.* Participate in governance reviews and platform improvement initiatives.* Create and maintain technical documentation, knowledge articles, and operational procedures.**Required Experience & Qualifications*** Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent practical experience.* 3+ years of experience supporting Microsoft 365 platforms in a corporate environment.* Hands-on experience with: + SharePoint Online + Microsoft Teams + OneDrive for Business + Microsoft Entra ID + Microsoft Intune* Experience supporting: + Power Automate + Power Apps + Dataverse* Experience with: + Power BI + Microsoft Fabric + Power Query + Microsoft Excel* Strong understanding of permission management, access controls, and user administration.* Experience working with incident management and ticketing processes.* Proven troubleshooting and root cause analysis skills.* Ability to document solutions, procedures, and support activities effectively.* Strong communication and stakeholder management skills.**Preferred Qualifications*** Microsoft 365 Administration experience.* Experience with ServiceNow.* Knowledge of Azure Analysis Services.* Exposure to SAP BI and/or SAP BW environments.* Microsoft certifications related to Microsoft 365, Power Platform, Azure, or Power BI.* Experience supporting governance and compliance initiatives.* Knowledge of enterprise collaboration and productivity best practices.**Technical Stack**Core Technologies* SharePoint Online* Microsoft Teams* OneDrive for Business* Microsoft Entra ID* Microsoft IntunePower Platform* Power Automate* Power Apps* DataverseData & Analytics* Power BI* Microsoft Fabric* Power Query* Microsoft ExcelSupporting Tools* ServiceNow* Azure Analysis Services* SAP BI (Preferred)* SAP BW (Preferred)Key Concepts* Incident Management* Platform Support* Root Cause Analysis* Permission & Access Management* Governance* Technical Documentation* Troubleshooting *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Great Place to Work and Great Place for Women to Work in Mexico.***Employee Type:** FullTime**Remote:** Yes**Location:** Guadalajara, JA, MX**Job Type:** Mexico Delivery Center**Date Posted:** September 17, 2026**Pay Range:** $41,850 - $51,000