Microsoft Power Platform Site Reliability Engineer

HSBC; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading financial institution in Mexico is seeking an experienced Microsoft Power Platform Site Reliability Engineer to support resilient cloud infrastructure and work with AWS Cloud Services. The role involves monitoring platform health, conducting root cause analysis, and collaborating with technical teams to enhance reliability and performance. Ideal for candidates keen on cloud-native environments and enhancing DevOps practices.

Responsabilidades

• Serve as an SRE champion across infrastructure and application improvements.
• Monitor and manage HSBC Power Platform Foundation platform.
• Conduct root cause analysis for underlying issues affecting systems performance.
• Update support and operational documentation as required.
• Monitor Power Platform support request queue and triage.
• Implement patches and support software packages provided centrally.
• Make recommendations for improvement of monitoring and incident response.
• Ensure business SLI/SLOs are met and improve continuously.
• Partner with business application owners and technology teams.
• Highlight areas of improvement in infrastructure design.
• Maintain and advance technical skills and knowledge.
• Support non-functional testing.

Descripción del empleo

Overview

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role Microsoft Power Platform Site Reliability Engineer.

Role Purpose

The Power Platform Site Reliability engineer will work within the global AWS Cloud Services team and will be responsible for supporting highly resilient, scalable, reusable and performant Power Platform infrastructure. Reporting to the Power Platform SRE Lead and working across the AWS Cloud Services team, Microsoft and Cyber Security to ensure that the infrastructure we deliver are in a continuous state of improvement. We operate within a cloud native environment and have a mature DevOps Chapter that you will be working closely with to achieve reliability to DevOps velocity.

Main Activities

• You will serve as an SRE champion across infrastructure and application improvements.
• Monitor and manage HSBC Power Platform Foundation platform to enable application deployments.
• Monitor Microsoft service health alerts, product update and share with engineering team and business.
• Conduct root cause analysis for underlying issues and incidents that affect systems performance and availability, identifying and resolving errors to minimize re-occurrence.
• Update support and operational documentation as required.
• Monitor Power Platform support request queue, triage and assign to appropriate engineering team.
• Engineering activities to implement patches and support software package provided centrally.
• Input and make recommendations for improvement of our monitoring and incident response.
• Work with both technical and non-technical colleagues and be responsible for ensuring business SLI/SLOs are met and are ever improving.
• Be a recognised and trusted partner for business application owners and other technology teams who seek to make use of Cloud based infrastructure.
• Highlight areas of improvement within our infrastructure design for improved resilience and see these changes through to production with assistance from our feature delivery team.
• Maintain and advance deep technical skills and knowledge, keeping up to date with market trends and competitive insights, and share within the technical community.
• HSBC standards Business contingency standards.
• Deliver in self-contained or team environment.
• Out of hours’ coverage as per roster.
• Perform other duties as assigned or required.
• Support non-functional testing.