Mexico Branch Customer Service Coordinator I

TTI; Guadalajara; Presencial; MXN 120,000 - 240,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated Customer Service Coordinator to join their dynamic team in Mexico. In this role, you will be the vital link between customers and the sales force, ensuring seamless communication and resolution of inquiries. Your responsibilities will include verifying customer orders, providing timely updates, and maintaining professionalism in every interaction. With a commitment to employee development and a supportive culture, this company offers a fantastic opportunity for growth and advancement. If you are passionate about customer service and eager to make a difference, this role is perfect for you.

Servicios

12 vacation days after the first year

30 days Christmas bonus

Major Medical coverage

$2000 Food Vouchers

Company-paid Life Insurance

Ongoing training and development opportunities

Great culture and opportunities for growth

Formación

• 6 months experience in customer support or equivalent education required.
• Proficient in using computer systems and Microsoft Office applications.

Responsabilidades

• Verify and expedite customer orders for accuracy and timely delivery.
• Provide information regarding order status via phone and email.

Conocimientos

Customer Support

Communication Skills

Microsoft Office

Typing Skills

Problem-Solving

Educación

High School Diploma or Equivalent

6 months experience in customer support

Herramientas

Sales Database

Computer Systems

Descripción del empleo

TTI, Inc., is in search of our next superstar Customer Service Coordinator for our Mexico branch. The Branch Customer Service Coordinator provides support to the branch sales force by assisting with customer inquiries, the coordination of special customer requests, and issue resolution.

Headquartered in Fort Worth, TX, TTI, Inc. is the world’s leading authorized distributor of passive, connector, electromechanical, and discrete components. Just celebrating its 50th anniversary, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia! Join a winning team in a growing global organization!

What our Customer Service Coordinators do:

• Verifies and expedites customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.
• Provides information to the customer regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database.
• Coordinates issue resolution by working with the Sales Representative and the Customer to ensure a smooth sale to shipping process.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Assists with the processing of customer quotes by performing stock checks and obtaining delivery information by utilizing the computer supplier access.
• Processes order confirmation files by reviewing data.
• Provides support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers, and researching and preparing customer return authorizations and replacement orders.
• Provides back-up coverage for Director of First Impressions by covering switchboard during breaks.

What we look for:

• 6 months’ experience in customer support or similar role or equivalent combination of education and experience required.
• Ability to use the computer system proficiently.
• Knowledge of, or the ability to learn company product lines, services, policies, and procedures.
• Possesses excellent verbal and written communication skills.
• Must have good telephone etiquette and ability to write routine business correspondence.
• Ability to type 40 words per minute.
• Knowledge of all Microsoft Office applications at the beginning level, including Excel.
• Ability to add, subtract, multiply, and divide units of measure.
• Able to compute rate, ratios, and percentages.

What we offer our team members:

• 12 vacation days after the first year.
• 30 days Christmas bonus.
• Major Medical coverage, Employee and dependent coverage are available at no cost.
• $2000 Food Vouchers.
• Life Insurance coverage is company paid.
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs.
• Great culture and opportunities for growth and advancement.

Want to learn more? Visit us at Working at TTI, Inc.

TTI, Inc. is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, sex (including pregnancy), sexual orientation, gender identity, age, national origin, religion, physical or mental disability, veterans’ status, genetic information, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities