Materials Planning Specialist

Carrier; Santa Catarina; On-site; MXN 280,000 - 380,000; Full time

Job summary

Carrier is seeking a Materials Planning Specialist to support supply and demand planning, ensuring product availability and on-time delivery. You will work with Customer Service, plants, and distribution centers to coordinate orders and monitor forecasts and production capacity.

The role emphasizes collaboration across teams, data analysis of order status and inventory, and driving continuous improvements in planning processes to boost delivery reliability and customer satisfaction.

Qualifications

• Experience in customer service, order management, materials planning, supply planning, or a related role within a manufacturing environment.
• Experience coordinating activities with multiple departments, such as manufacturing plants, distribution centers, and Customer Service.
• Advanced English communication skills, both written and verbal.
• Strong communication, problem-solving, and follow-up skills to manage customer requirements and resolve operational issues.
• Ability to analyze order status, inventory availability, demand information, and delivery commitments to support planning decisions.

Responsibilities

• Coordinate customer order management activities, monitoring order status, product availability, and delivery commitments to support customer satisfaction.
• Collaborate with manufacturing plants, distribution centers, and Customer Service teams to resolve order-related issues and align supply with customer demand.
• Support supply and demand planning activities by reviewing forecasts, actual customer orders, inventory positions, and production capacity.
• Monitor planning performance indicators, identify potential supply or delivery risks, and coordinate corrective actions with relevant stakeholders.
• Support the standardization and continuous improvement of materials planning, order fulfillment, and SIOP processes to improve operational efficiency and delivery reliability.

Skills

Customer service

Order management

Materials planning

Supply planning

Analytical thinking

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the role

The Materials Planning Specialist supports supply and demand planning activities to help ensure product availability, efficient order fulfillment, and alignment between customer requirements and manufacturing capabilities. This role works closely with Customer Service, manufacturing plants, distribution centers, and other internal teams to coordinate order management, monitor supply and demand, and support continuous improvements in planning processes and customer delivery performance.

Key Responsibilities

As a Materials Planning Specialist, you'll be responsible for:

• Coordinate customer order management activities, monitoring order status, product availability, and delivery commitments to support customer satisfaction.
• Collaborate with manufacturing plants, distribution centers, and Customer Service teams to resolve order-related issues and align supply with customer demand.
• Support supply and demand planning activities by reviewing forecasts, actual customer orders, inventory positions, and production capacity.
• Monitor planning performance indicators, identify potential supply or delivery risks, and coordinate corrective actions with relevant stakeholders.
• Support the standardization and continuous improvement of materials planning, order fulfillment, and SIOP processes to improve operational efficiency and delivery reliability.

Requirements

We are looking for people who are customer-focused, analytical, organized, and effective at collaborating across different teams. If this is you, get in touch.

As a minimum you must have:

• Experience in customer service, order management, materials planning, supply planning, or a related role within a manufacturing environment.
• Experience coordinating activities with multiple departments, such as manufacturing plants, distribution centers, and Customer Service.
• Advanced English communication skills, both written and verbal.
• Strong communication, problem-solving, and follow-up skills to manage customer requirements and resolve operational issues.
• Ability to analyze order status, inventory availability, demand information, and delivery commitments to support planning decisions.

Although not necessary, it would be nice if you have:

• Experience with Materials Planning, Supply Planning, Production Planning, or SIOP processes.
• Familiarity with ERP systems and tools used for order management, inventory monitoring, and supply planning.
• Experience with performance indicators, process standardization, and continuous improvement initiatives.

Benefits

We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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