Materials Operations Analytics Analyst

Avnet; Tlaquepaque; On-site; MXN 240,000 - 400,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Education Assistance

Year-End Bonus

Food Coupons

Job summary

Avnet is seeking a detail-oriented operations specialist to manage returns, RMAs, and related billing processes. The role focuses on fault analysis, quality feedback, and collaborative problem solving to elevate service delivery and customer satisfaction.

You will document processes and support continuous improvement initiatives across the organization. The position emphasizes data-driven decision making, cross-functional teamwork, and clear communication of findings to stakeholders, with a

Responsibilities

• Customer Returns (RMA)
• RMA Credits
• RMA PRN Resolution
• Failure Analysis / Quality Feedback Systems (QFS)
• Warranty Repairs
• Factory Drop Ship Billing
• Support root cause investigations and process improvement initiatives by leveraging data and business insights.
• Collaborate with cross-functional teams to resolve operational issues and improve service delivery.
• Communicate analytical findings in a clear, concise, and actionable manner to stakeholders.
• Document business processes, procedures, requirements, and training materials to support standardization and knowledge management.

Job description

Avnet is seeking a detail-oriented operations specialist to manage returns, RMAs, and related billing processes. The role focuses on fault analysis, quality feedback, and collaborative problem solving to elevate service delivery and customer satisfaction.

You will document processes and support continuous improvement initiatives across the organization. The position emphasizes data-driven decision making, cross-functional teamwork, and clear communication of findings to stakeholders, with a