Marketplace Operations Manager

DiDi Chuxing; Monterrey; Híbrido; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

DiDi Global Inc. in Monterrey is seeking a data-driven analyst to own analysis and dashboard development for engagement, loyalty and market share growth. You will work with marketing, product, and user research teammates to derive insights and implement scalable improvements.

The role requires strong analytical skills, SQL familiarity, and the ability to communicate clearly in English and Spanish. Join a fast-moving team focused on delivering value to drivers and riders in Latin America.

Formación

• Engineering, economics or other analytically-focused academic background.
• Willingness to learn SQL for data analysis.
• Clear communicator with ability to synthesize information quickly.
• Proven self-motivation, self-direction and ownership of tasks.

Responsabilidades

• Full ownership of development and execution of strategies designed to improve user’s engagement, loyalty and retention and to drive market share growth.
• Conducting data analysis and create operational dashboards to understand day-to-day behavior of our users.
• Developing new scalable initiatives to drive efficiency.
• Collaborating with stakeholders such as marketing, product, user research to enhance the user’s experience.

Conocimientos

Data analysis

SQL

Analytical skills

English & Spanish

Educación

Engineering, economics or other analytically-focused academic background

Descripción del empleo

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Being part of the Marketplace Team is developing one of the main cornerstones of the business: supply. As part of the broader City Operations organization, our Marketplace team is responsible for the engagement and retention of our drivers and passengers and allocating supply in an efficient and timely manner to support all User’s experience within the app. This position will be responsible for building deep insights about the ride-hailing business from a driver, passenger, pricing, marketplace and competition perspectives. The ideal candidate must have strong analytical skills, data driven solutions, prioritization capabilities and excellent execution. The role will demonstrate leadership in multi-skill projects and initiatives.

In this role, you'll be...

• Full ownership of development and execution of strategies designed to improve user’s engagement, loyalty and retention and to drive market share growth
• Conducting data analysis and create operational dashboards to understand day-to-day behavior of our users
• Developing new scalable initiatives to drive efficiency
• Collaborating with several stakeholders such as marketing, product, user research and others to enhance the user’s experience

We're eager to be in touch because you have...

• Engineering, economics or other analytically-focused academic background. All backgrounds are welcome if you see yourself suitable in a highly analytic environment
• Working familiarity/willingness to learn programming languages for data analysis (SQL)
• Great attitude and hands-on approachProven to be self-motivated, self-directed, and eager to take ownership of tasks
• Clear communicator - able to synthesize a lot of information quickly and highlight the key insights.
• Proficiency in English & Spanish

You'll love working at DiDi because...

We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams

At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.