Manager, Franchise Performance, Mexico City

The Subway HR Team; Ciudad de México; Presencial; USD 35,000 - 50,000; Jornada completa

Descripción de la vacante

Join a leading global brand as a Manager, Franchise Performance in Mexico. This role involves guiding franchise owners to maximize profitability, ensuring adherence to Subway's standards, and driving operational improvements. You'll be part of a dynamic team focused on growth, with responsibilities including training, performance assessments, and fostering relationships with franchisees. If you're ready to take on a bold and empowering role in a fast-paced environment, this opportunity is for you!

Servicios

Pension/401K/RSP

Competitive Bonus

Tuition Reimbursement

Company Holidays

Volunteering time

Formación

• 3-5 years of restaurant experience preferred.
• Ability to learn and cascade technology initiatives.

Responsabilidades

• Provide operational and food safety guidance during restaurant visits.
• Assess restaurant performance against policies and procedures.
• Coach and counsel franchisees to achieve store goals.

Conocimientos

Communication

Problem-Solving

Business Analysis

Interpersonal Skills

Adaptability

Educación

Bachelor's Degree in Business

Bachelor's Degree in Communications

Bachelor's Degree in Business Analysis

Descripción del empleo

Job Description

Posted Monday, May 12, 2025 at 4:00 AM

Manager Franchise Performance

Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.

Why Join Us?

At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement… in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world’s leading restaurant brands, we’ve always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It’s centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role:

We have an exciting opportunity to support our Mexico team as a Manager, Franchise Performance. The Manager, Franchise Performance, supports the team with strategic business direction and alignment to influence Subway franchise owners in maximizing profitability and aligning store operating procedures with Subway's brand standards. This role will communicate the expected performance levels of locations and franchisees within their assigned area, based on company KPIs and metrics. They will drive business growth by identifying operational opportunities for improvement and providing training to strengthen locations. If you believe this is the right role for you, and you are successful in your application, be prepared to be Bold, Empowered, Accountable, and to have Fun in a fast-paced, agile environment.

Responsibilities include but are not limited to:

1. Provide operational and food safety guidance and education during restaurant visits, evaluating SUBWAY restaurants quarterly using the PBE model.
2. Document adherence to company standards, improvements, opportunities, and provide guidance during coaching sessions.
3. Assess restaurant performance against policies and procedures, analyze sales and costs, and offer tailored recommendations for improvement.
4. Review franchisee portfolios and conduct regular business reviews to identify growth potential and opportunities.
5. Coach and counsel franchisees to achieve individual store and territory goals.
6. Guide franchisees in growing their business locally and through online sales and delivery channels.
7. Build territory relations by visiting all assigned restaurants at least quarterly, communicating via various channels.
8. Establish respect as a leader and asset to the business among franchisees.
9. Assist with site reviews and customer intercepts within the assigned area.
10. Provide guidance on new store openings and transfer training hours.
11. Travel requirement: up to 70% of the time.

Qualifications:

1. Bachelor's Degree in Business, Communications, Business Analysis, or related field preferred.
2. 3-5 years of restaurant experience preferred.
3. Ability to learn and cascade technology initiatives.
4. Excellent communication, problem-solving, and business analysis skills.
5. Attention to detail and a hands-on approach during restaurant visits.
6. Ability to work autonomously and professionally.
7. Multi-tasking, prioritization, and adaptability in a fast-paced environment.
8. Strong interpersonal, relationship-building, and networking skills with a self-motivated attitude.
9. Basic conversational English skills are a plus.

What do we Offer?

• Pension/401K/RSP (country-specific)
• Competitive Bonus
• Tuition Reimbursement
• Company Holidays
• Volunteering time
• And many more…

Actual pay is determined based on various factors including skills, education, training, credentials, role complexity, location, performance, and working conditions.