Manager, Financial Crimes (KYC/KYB/AML)

Stripe; Ciudad de México; Presencial; MXN 300,000 - 700,000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un líder para su equipo de operaciones de delitos financieros. En este rol, serás responsable de gestionar un equipo enfocado en mitigar riesgos de delitos financieros, guiando a los asociados en revisiones de KYC, KYB y AML. Con un enfoque en la mejora continua y la colaboración, tendrás la oportunidad de influir en la experiencia del usuario y contribuir a un ecosistema financiero más seguro. Si tienes una sólida experiencia en gestión de equipos y un enfoque estratégico, esta es la oportunidad perfecta para avanzar en tu carrera en un entorno dinámico y de rápido crecimiento.

Formación

• 5+ años de experiencia en gestión de personas en delitos financieros.
• Conocimientos en regulaciones AML y procesos KYC/KYB.

Responsabilidades

• Liderar y construir el equipo de operaciones de delitos financieros.
• Guiar al equipo en investigaciones de delitos financieros.

Conocimientos

Gestión de personas

Conocimientos en AML

Análisis de datos

Resolución de problemas

Comunicación en inglés y español

Educación

Licenciatura en Finanzas o campo relacionado

Herramientas

Sistemas de monitoreo de transacciones

Herramientas de gestión de casos

Descripción del empleo

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Financial Crimes team plays a critical role in ensuring a healthy financial ecosystem and maintaining trust in Stripe's platform. We ensure that prohibited parties cannot utilize our services and identify bad actors engaging in money laundering, terrorist financing, or other financial crimes. As Stripe’s user base and global footprint grows dramatically, this team is essential for mitigating risk and upholding regulatory compliance, directly contributing to Stripe's mission of increasing the GDP of the internet safely and responsibly.

What you’ll do

In this role, you will lead and build the Bridge Financial Crimes Operations team, which was established following Stripe’s acquisition. You will manage a team of Operations Associates dedicated to mitigating financial crime risks specifically for Bridge customers and end-users. Your main focus will be guiding the team through critical Know Your Customer (KYC), Know Your Business (KYB), and Anti-Money Laundering (AML) reviews. This includes overseeing the validation of customer and end-user data and documentation, analyzing transactions and on-chain activity, and assessing customer behavior to effectively detect and prevent money laundering and other financial crimes within the Bridge ecosystem.

The Financial Crimes Operations Manager will be an adaptable leader and cultivate the engagement of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. To be a fit, you will have a strong operations mindset, be able to move quickly, and be passionate about delivering an incredible user experience.

Responsibilities

1. Set a clear strategic vision for the Bridge team and build the path to execute it in both the short and long-term, ensuring alignment with overall Financial Crimes and company objectives.
2. Recruit, manage, and develop a high-performing team of in-office Financial Crimes Operations Associates, fostering a collaborative, inclusive, and results-oriented environment.
3. Guide your team in conducting thorough financial crimes investigations (including AML and Terrorism Financing) by analyzing accounts and transactional data to effectively identify and mitigate risks.
4. Drive operational efficiency within AML investigations and KYC/KYB operations, defining and managing core metrics and SLAs for team performance.
5. Proactively identify gaps and opportunities, leading initiatives to enhance systems and scale operations to address emerging financial crime risks.
6. Collaborate with and influence cross-functional stakeholders (e.g., Risk, Compliance, Product, Engineering, Legal) to optimize user experience, improve processes, and mitigate risks.
7. Cultivate a team culture aligned with Stripe’s values, ensuring engagement and professional growth through structured feedback, coaching, mentoring, and advocacy.
8. Utilize data to analyze performance, identify trends, conduct root cause analysis, and make informed decisions.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

1. 5+ years of direct people management experience within financial crimes (AML, Sanctions, Fraud), risk, compliance, or related operations functions.
2. Expertise in AML regulations (such as BSA/Patriot Act, EU Anti-Money Laundering Directives), financial crime typologies (money laundering, terrorism financing), sanctions regimes (OFAC), associated controls/processes (including KYC/KYB), and best practices for investigations and risk mitigation.
3. Operational background with demonstrated experience in driving process improvements, managing performance against SLAs/metrics, and scaling operations.
4. Strategic thinking and problem-solving skills, with the ability to navigate ambiguity and translate complex challenges into actionable plans.
5. Ability to analyze performance data, identify trends, and make data-driven decisions.
6. Excellent written and verbal communication skills in English and Spanish.

Preferred qualifications

1. Industry certifications such as ACAMS, ICA, CFCS, or similar.
2. Knowledge of, or experience working with, financial crime technology stacks (e.g., transaction monitoring systems, case management tools, screening solutions).
3. Strong understanding of cryptocurrency financial crime risks, particularly related to stablecoins.
4. Experience collaborating closely with Product or Engineering teams to enhance tools and systems.
5. Experience working in a fast-paced, high-growth technology company, particularly within payments, e-commerce, or fintech.
6. Experience building and scaling new teams or functions.

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.

Office locations

Mexico City

Team

Operations

Job type

Full time

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