Manager, Engineering II

Toshiba Global Commerce Solutions - External; Guadalajara; On-site; MXN 1,200,000 - 1,900,000; Full time

Benefits offered by this job

Payroll with Toshiba

IMSS and INFONAVIT benefits

Life insurance and major medical with

Dental and vision coverage

Savings fund for employees

Grocery coupons

Pension plan

Vacation and leave benefits

Job summary

Toshiba Global Commerce Solutions seeks a Software Engineering Manager to lead teams building ELERA: AI-native development tooling, an agentic platform layer, and an operating model where engineering owns delivery end to end. Strong leaders with experience shipping at scale are encouraged to apply.

Our software powers tens of thousands of retail environments globally, including POS, mobile, self-service, and back-of-store operations for major retailers.

Qualifications

• 5–10+ years in software development, including 3–10 years in leadership or manager role.
• Bachelor’s degree in computer science, Engineering, or equivalent.
• Strong background shipping production systems at scale and able to discuss with senior engineers and architects.
• Experience leading software engineers, hiring, performance management, and end-to-end delivery ownership.
• Familiar with Agile delivery, SDLC, and CI/CD in a continuous deployment environment.
• Able to move between architecture and code reviews and sprint standups in the same day.
• Proven track record of delivering despite ambiguity and recovering from incidents.
• Excellent written and verbal communication, providing concise status updates and executive-ready tradeoffs.

Responsibilities

• Own delivery, quality, and team health for one or more product.
• Hire, performance management, career development, and compensation decisions.
• Maintain technical fluency and contribute to design reviews and production issue debugging.
• Understand architecture, backlog, customer needs, and market performance of the product.
• Own customer escalations and meet SLAs.

Skills

leadership experience

shipping production systems

communication

ambiguous situations handling

Education

Bachelor’s degree in CS/Engineering

Tools

Java/Spring Boot

Node.js/TypeScript

Docker

Kubernetes

Azure AKS

GitLab CI/CD

Jenkins

MongoDB

Job description

Toshiba Global Commerce Solutions is seeking a Software Engineering Manager to lead teams building the next chapter of ELERA: AI-native development tooling, an agentic platform layer, and a FAANG-aligned operating model where engineering owns delivery end to end. The level of this role, from first-line manager through senior manager scope, is matched to the candidate’s demonstrated experience, team size, and product complexity. Strong tech leads moving into management for the first-time seasoned managers leading large groups are both encouraged to apply.

Our software runs at tens of thousands of retail stores worldwide. If you have used self-checkout at a major warehouse club, paid at a Fortune 500 big-box retailer, or shopped at a global grocery chain or apparel brand, you havelikely usedour software products. It is the retail commerce platform we build at TGCS, powering point of sale, mobile, self-service, and back-of-store operations for many of the world’s largest retailers.

As a Software Engineering Manager you will:

Own delivery, quality, and team health for one or more product:

• Delivery and execution.Engineering execution, the milestone plan, sprint tracking, technical risk, and quality. You are accountable and responsible.
• The team.Hiring, performance, compensation, career development, andthe hardconversations. Youtake actionearly.
• Technical fluency.You stay close enough to the code to be useful in design reviews, debug a production issue, and challenge a tradeoff. You partner with Principal Engineers on standards.
• Product reality. You know the architecture, the backlog, your customers, and how the product performs in the market.
• Production support. Youown customer escalations affecting your scope and meet SLAs.

Required Qualifications and Experience:

• 5-10+ years in software development, including 3-10 years in leadership or manager role.
• Bachelor’s degree in computer science, Engineering, or equivalent.
• A strong software engineering background witha track recordof shipping production systems at scale. You can hold your own in a deep technical conversation with senior engineers and Principal-level architects.
• Demonstrated leadership of software engineers, formally as a manager or as a tech lead, staff engineer, or senior IC who has owned end-to-end delivery for a team’s scope. You have hired, developed, performance-managed, and whenneededexited engineers.
• Working knowledge of modern Agile delivery, the SDLC, and CI/CD practices in a continuous-deployment environment.
• Comfort moving between the architectural level and the debugger, and between an executive review and a sprint standup,inthe same day.
• A track recordof leading through ambiguity, owning a missed commitment without deflection, and recovering from a production incident.
• Excellent written and verbal communication. You write tight status updates, run focused meetings, and present executive-ready tradeoffs.

Highly Preferred:

• Experience with AI-assisted development workflows: coding agents, AI-driven test generation, RAG-based developer tooling, or agentic CI/CD.
• Retail, payments, POS, or other transaction-critical systems experience.
• Familiarity with our stack: Java/Spring Boot, Node.js/TypeScript, Docker, Kubernetes on Azure AKS, GitLab CI/CD, Jenkins, MongoDB.
• Experience leading distributed or multi-site teams.

How We Work

Three principles drive how we run engineering. They are also the best preview of what working here will feel like.

• Engineering owns delivery. The vertical chain (VP, Senior Director, Director, EM, Engineers) owns outcomes. There is no PMO running our schedules. Accountability follows control.
• Horizontal teams scale us, not own us. You will ownend-to-enddelivery. Technical Program Managers, Quality, DevOps, and Principal Engineers coordinate, automate, architect, and unblock. They support delivery; they do not own it.
• AI removes overhead, not accountability. Weinvest heavily in agentic tooling for status, risk detection, test generation, and reporting. The goal is to reduce the coordination tax on engineers and managers.

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT)
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 30 christmas bonus days.
• 12 days of vacation plus 6 floating days.