Manager, EA/MA Program

Bain & Company; Ciudad de México; A distancia; USD 40,000 - 80,000; Jornada completa

Descripción de la vacante

Join a forward-thinking consulting firm recognized as one of the best places to work globally. As an EA/MA Manager, you will oversee a dynamic team, ensuring top-notch administrative support for leadership. This role emphasizes collaboration, communication, and the development of best-in-class programs. You will be instrumental in recruiting, training, and managing a remote team, fostering a culture of excellence and inclusivity. If you thrive in a fast-paced environment and are passionate about empowering others, this is the perfect opportunity for you.

Formación

• 5+ years of professional experience, preferably as an Executive Assistant.
• Ability to work independently and as part of a team.

Responsabilidades

• Manage program activities of the EA/MA team, including performance management.
• Compile feedback and write annual reviews for EA/MA team.

Conocimientos

Business English proficiency

Professional written communication

Professional verbal communication

Attention to detail

Problem-solving skills

Customer service focus

Educación

Bachelor’s degree

Herramientas

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Microsoft Windows

Descripción del empleo

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work, a champion of diversity and a model of social responsibility. We are currently #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list for the last 13 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.

WHO YOU’LL WORK WITH

Work with other EA/MA Managers, the Regional Program Leadership Team and Executive and Manager Assistants in a collaborative and remote team environment to provide program management and support of the regional EA/MA team. Frequent communication, teamwork, and collaboration with Leadership Team members and other Business Function areas are critical for success.

WHERE YOU’LL FIT WITHIN THE TEAM

As a Manager, you hold the primary responsibility for overseeing the daily management of a group of Manager Assistants (MA) and Executive Assistants (EA) in the Americas Region, to ensure the highest level of administrative support to members of the Leadership Team. EA/MA Manager will sit on committees with other Managers in the region to either recruit talent, onboard and train or promote MAs to EA positions. EA/MA Managers will serve as the primary resource for day-to-day employment matters and program logistics for the EA/MA team under their purview. The EA/MA Manager will be responsible for managing a mostly work from home team of EA/MA team members.

WHAT YOU’LL DO

• Manage all program activities of EA/MA team members in purview, including lead performance management process; compile agenda for monthly meetings and facilitate group discussions; approve timesheets; approve requests for time off; approve overtime requests; manage days in/out of the office and staffing needs across the team
• Compile feedback and write annual reviews for EA/MA team, recommend ratings to Regional Program Leadership Team and contribute to MA to EA promotion processes
• Work collaboratively with other Managers in the region on one or more team committees to standardize and bring best in class programs to EA/MA team; examples include: recruiting for new talent; training/professional development; onboarding programs; promotion committees; team meetings (regional meeting frequency, content and cohort frequency and content)
• Oversee performance management processes for EA/MA team; identify performance issues, deliver feedback and create performance plans
• Build strong relationships with leadership team members supported by EA/MA team to ensure feedback is being delivered and performance levels are being maintained, including having standard cadence of check points for all members of leadership team, establishing Manager as main point of contact for any issues with EA/MA performance
• Work collaboratively with Regional Senior Manager to oversee staffing changes on EA/MA team with consideration of workload, location, time zone, etc.
• Train new Leadership Team members being assigned to EA/MA team member under Manager supervision on "how to work with an assistant"; provide ongoing advice/coaching to leadership team and assistants as necessary to drive consistency and teaming
• Manage team coverage and staffing needs working closely with Senior Manager on new staffing assignments ensuring capacity and people movement are regionally kept up to date; proactively solve issues as they arise; communicate coverage changes as needed to EA/MA team and leadership team
• Provide delegate access to calendars for coverage purposes
• Oversee team building activities and events and ensure these activities are fit for purpose based on where people are living/working on the EA/MA team; select volunteers and monitor team progress
• Monitor EA/MA lists and keep up to date; distribute updated lists regularly
• Work collaboratively with Regional Senior Manager and HR Business Partner on employee relations and team issues
• Other projects/duties as they arise
  
  ABOUT YOU

• Business English proficiency required
• Bachelor’s degree or an equivalent combination of education, training and/or experience is required
• A minimum of 5 years professional experience is required; prior experience as an Executive Assistant is preferred
• Highly motivated; self-starter
• Professional written and verbal communication skills required
• Ability to work independently and as an integral member of teams
• Meticulous attention to detail and accuracy
• Ability to meet deadlines, prioritize assignments and juggle multiple tasks
• Ability to handle highly confidential information
• Strong customer service focus; adapts quickly to changing priorities
• Logical problem solving skills and ability to navigate ambiguity
• Strong proficiency in Microsoft Windows, Word, Excel, PowerPoint, and Outlook

Please submit your CV in English.