Manager Digital Applications

Thomson Reuters; Ciudad de México; Híbrido; MXN 1,837,000 - 2,389,000; Jornada completa

Descripción de la vacante

A global technology company in Mexico is seeking a Manager of Service Management. This role involves leading a high-performing SRE team, ensuring operational reliability, and driving continuous improvement for digital applications. Ideal candidates will have extensive experience in software development and infrastructure management, with a collaborative management style and a degree in a relevant field. The position supports a hybrid work model and offers comprehensive benefits.

Servicios

Hybrid Work Model

Flexible vacation

Tuition reimbursement

Employee incentive programs

Mental Health Days off

Formación

• 7+ years of experience in software development and/or technology infrastructure.
• Proven ability to inspire team members.
• Broad understanding of distributed application systems.

Responsabilidades

• Lead a global technology team for operations.
• Ensure reliable 24x7 infrastructure.
• Drive continual service improvement.

Conocimientos

Software development

Leadership

Customer service

Problem solving

Organizational skills

Educación

Bachelor’s degree in Computer Science or related field

Herramientas

Docker

AWS

JavaScript frameworks

HTML/CSS/JS

Node.JS

TypeScript

Descripción del empleo

Overview

Manager Service Management

Thomson Reuters is transforming how it supports the technology products and platforms delivered to customers and employees. This role will lead a high-performing team of SRE specialists who provide world-class support for Commercial Engineering. You will be responsible for day-to-day operations for this team, work as part of a larger global team, and help develop and drive strategies for supporting and continuously improving our global enterprise. This role leads ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as Java, Linux, .NET, Microsoft, relational databases, message queuing, AWS cloud services, and more.

About the Role

In this opportunity as a Manager SRE Digital Applications - Service Management you will:

• Provide leadership and direction for a global technology team that operates across many Thomson Reuters applications.
• Deliver reliable 24x7 infrastructure and application operations according to business expectations across the application portfolio.
• Partner with application development teams to deliver operational readiness for new applications and features.
• Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
• Be a key contributor to the Service Management leadership team.
• Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
• Responsible for developing, monitoring and analyzing business operational and technical key metrics.
• Effectively articulate complex problems, concepts, and solutions to varied audiences.
• Contribute to the strategy of the department and drive implementation of department goals that support the company’s core values.
• Lead complex initiatives such as large-scale upgrades.
• Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
• Ensure documentation, processes, and procedures are updated regularly.
• Act as an escalation point for staff and internal customers. Participate in the budgeting process.
• Provide coaching and mentoring to staff.
• Foster a continuous learning culture and a curiosity about Emerging technologies.

About You

You’re a fit for the role if your background includes:

• 7+ Years of experience in software development and/or technology infrastructure and operations with 6+ years of experience in a leadership role and managing people.
• Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred.
• Fluent in speaking and writing English.
• Proven ability to set direction and inspire team members to engage and successfully deliver on a vision.
• Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.
• Experience in supporting digital and ecommerce applications.
• Experience in supporting applications built on modern application architecture and cloud infrastructure. Javascript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure.
• Proven track record of success driving projects and initiatives even with ambiguous details provided.
• Strong customer service, problem solving, organizational and conflict management skills.
• Strong IT Service Management and standards experience.
• Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
• Proven ability to learn new technologies quickly.
• A management style that is collaborative, energetic, and results oriented.
• Hands-on experience with programming and scripting languages.
• Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
• ITIL Certification preferred.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, including work from anywhere for up to 8 weeks per year.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges with our Grow My Way programming and skills-first approach.
• Industry Competitive Benefits: Flexible vacation, two company-wide Mental Health Days off, Headspace access, retirement savings, tuition reimbursement, employee incentive programs, and wellbeing resources.
• Culture: Globally recognized for inclusion and belonging, flexibility, work-life balance, and more. Values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, Stronger Together.
• Social Impact: Two paid volunteer days off annually and opportunities for pro-bono consulting projects and ESG initiatives.
• Making a Real-World Impact: We help customers pursue justice, truth, and transparency, supporting the rule of law and trusted information globally.

About Us

Thomson Reuters informs the way forward by bringing together trusted content and technology to empower professionals across legal, tax, accounting, compliance, government, and media. Reuters, part of Thomson Reuters, is a world-leading provider of trusted journalism and news. We are a global company with 26,000 employees across more than 70 countries, committed to objectivity, accuracy, fairness, and transparency. Thomson Reuters is an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.