Maintenance Operator

Hilton; Tulum; On-site; MXN 240,000 - 300,000; Full time

Job summary

Hilton in Quintana Roo, Mexico is seeking a Maintenance Operator to support daily maintenance of hotel facilities and equipment, ensuring safety and comfort for guests and team members. You will be part of a globally recognized hospitality brand that values integrity, leadership, and teamwork.

The role focuses on responding to requests, performing preventive maintenance, and assisting with event setups, contributing to a safe, memorable guest stay at Hilton properties.

Qualifications

• Experience in hotel maintenance or facility operations.
• Ability to respond to guest requests promptly and professionally.
• Strong safety awareness and adherence to procedures.

Responsibilities

• Respond to maintenance requests and work orders for hotel facilities and equipment.
• Perform preventive maintenance to ensure safe and functional operations.
• Assist with event setups and teardown of equipment for meetings and banquets.
• Document completed tasks and report any major issues needing attention.
• Collaborate with the maintenance team to ensure a safe and welcoming environment.

Skills

Facilities maintenance

Preventive maintenance

Electrical knowledge

Customer service

Tools

Electrical tools

HVAC systems

Job description

Exceptional Hospitality Starts with You
Picture yourself making a difference in someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Maintenance Operator, you’re not just helping maintain the hotel’s facilities and equipment – you’re contributing to a safe, comfortable, and welcoming environment by supporting daily maintenance operations and creating memorable experiences for every guest.

Job Description

Exceptional Hospitality Starts with You
Picture yourself making a difference in someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Maintenance Operator, you’re not just helping maintain the hotel’s facilities and equipment – you’re contributing to a safe, comfortable, and welcoming environment by supporting daily maintenance operations and creating memorable experiences for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Respond to maintenance requests: Address guest and team member work orders involving hotel facilities, equipment, and general maintenance needs, ensuring timely and effective resolution.
• Perform preventive maintenance: Inspect, maintain, and repair hotel facilities, equipment, and systems to ensure proper operation, safety, and functionality.
• Support event setups: Assist with the setup and teardown of equipment and facilities for events, meetings, and banquets, ensuring everything is in proper working condition.
• Document and report issues: Record completed maintenance tasks, inspections, and repairs, and report any issues requiring further attention or major repairs.
• Support daily maintenance operations: Collaborate with the maintenance team and management to ensure the proper upkeep of hotel facilities and provide a safe and comfortable environment for guests and team members.

Qualifications

What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.