Luxury Travel Consultant – Customer Experience (Remote)

Manatal; Región Centro; Remote; MXN 180,000 - 360,000; Full time

Benefits offered by this job

Travel discounts

Remote work

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to join our fully remote team. You will assist clients in planning and managing upscale travel experiences, ensuring personalized service and seamless coordination from home.

The ideal candidate communicates clearly, stays highly organized, and is comfortable using travel booking platforms and digital tools to support clients before, during, and after their trips.

Qualifications

• Experience in travel or hospitality is preferred.
• Ability to communicate clearly with clients and teammates.
• Comfortable working remotely with minimal supervision.

Responsibilities

• Provide responsive, professional support via phone, email, and messaging.
• Assist clients with leisure and luxury travel reservations and itinerary updates.
• Communicate essential travel details and requirements to clients.
• Monitor bookings for accuracy and obtain client confirmation of satisfaction.
• Resolve questions or concerns with a solutions-focused approach.
• Maintain organized records and update internal systems.

Skills

Strong communication

Customer service

Independent work

Organizational skills

Digital tools proficiency

Travel passion

Tools

Booking platforms

CRM software

Job description

Luxury Travel Consultant – Customer Experience (Remote)

Job Openings Luxury Travel Consultant – Customer Experience (Remote)

About the job Luxury Travel Consultant – Customer Experience (Remote)

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.