Luxury Travel Consultant – Customer Experience (Remote)

Manatal; México; Remote; MXN 300,000 - 420,000; Full time

Job summary

Prestige Travel Agency by Mich is seeking a Travel Experience Specialist to support clients with luxury and leisure travel. This fully remote role focuses on delivering personalized service and coordinating seamless experiences before, during, and after trips.

You will work independently from home, ensuring professional communication, attention to detail, and a commitment to excellence in every client interaction.

Qualifications

• Strong communication and interpersonal skills are essential.
• Customer service experience in travel, hospitality, or related fields is preferred.
• Ability to work independently in a remote environment with good organization.
• Passion for travel and creating high-quality client experiences.

Responsibilities

• Provide responsive customer support via phone, email, and messaging.
• Assist clients with leisure and luxury travel reservations and updates.
• Communicate travel details, requirements, and agency guidelines.
• Monitor bookings for accuracy and client satisfaction.
• Resolve client questions with a solutions-focused approach.
• Maintain organized records and update internal systems.

Skills

Communication skills

Customer service experience

Remote work

Travel passion

Tools

Booking platforms

Digital tools

Job description

Luxury Travel Consultant – Customer Experience (Remote)

Job Openings Luxury Travel Consultant – Customer Experience (Remote)

About the job Luxury Travel Consultant – Customer Experience (Remote)

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.