Luxury Travel Consultant – Customer Experience (Remote)

Manatal; León; À distance; MXN 724 000 - 1 086 000; Plein temps

Avantages offerts par ce poste

Fully remote

Career development opportunities

Travel discounts

Team training and collaborativeCulture

Résumé du poste

Prestige Travel Agency by Mich is seeking a Travel Experience Specialist (Luxury & Leisure) to assist clients in planning and managing exceptional travel experiences from a fully remote home office. You will coordinate leisure and luxury reservations, share essential travel details, and ensure client satisfaction before, during, and after trips.

The role emphasizes high-quality service, attention to detail, excellent communication, and the ability to work independently in a remote environment

Qualifications

• Excellent communication and interpersonal skills.
• Experience in travel, hospitality, or related field preferred.
• Ability to work remotely and manage tasks independently.

Responsabilités

• Provide responsive and professional customer support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations.
• Communicate essential travel details, documentation requirements, and agency guidelines.
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction.
• Resolve client questions or concerns with care and a solutions-focused mindset.
• Maintain organized records and update internal systems as needed.

Connaissances

Strong communication

Independent worker

Organizational skills

Description du poste

Luxury Travel Consultant – Customer Experience (Remote)

Job Openings Luxury Travel Consultant – Customer Experience (Remote)

About the job Luxury Travel Consultant – Customer Experience (Remote)

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.