Luxury Spa Manager (Waldorf Astoria Riviera Maya)

Hilton Worldwide, Inc.; Cancún; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global hospitality company is seeking a Luxury Spa Manager at the Waldorf Astoria Riviera Maya. The role focuses on assisting the Spa Director in operations, managing a motivated spa team, and ensuring a high-quality guest experience. Candidates should have supervisory experience in the luxury spa industry and strong leadership skills to meet financial targets. This position offers a chance to work in a premier resort environment.

Formación

• Supervisory experience within the luxury spa industry.
• Willingness to develop team members and self.
• Flexibility to respond to different work situations.

Responsabilidades

• Assist Spa Director with managing operations.
• Manage spa team to ensure high-quality service.
• Maintain financial targets and customer feedback.

Conocimientos

Supervisory experience

Ability to work under pressure

Flexibility

Team development

Descripción del empleo

Overview

Luxury Spa Manager (Waldorf Astoria Riviera Maya) – Job Number HOT0C0C7

Location: Waldorf Astoria Riviera Maya, Carretera Federal Cancun - Tulum, Cancun 77569

A Spa Manager is responsible for assisting the Spa Director with operations, team management, and training to deliver an excellent Guest and Member experience while helping to achieve annual revenue targets.

What will I be doing?

• Assist Spa Director with managing operations
• Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Assist Spa Director with managing spa team members to ensure high motivation, provision of high-quality service and ongoing development
• Assist Spa Director with recruiting, managing, training and development of the team
• Assist Spa Director in meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement
• Manage customer feedback effectively to ensure continuous service and programs improvement
• Instill brand values and standards to maintain quality on a daily basis
• Liaise with other hotel departments
• Ensure customers and guests receive friendly and consistent personalized service from all team members
• Respond to audits to ensure continual improvement is achieved
• Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
• Ensure health, safety and COSHH regulations are complied with, and club rules are observed by members, clients and guests

What are we looking for?

A Spa Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Supervisory experience within the luxury spa industry
• Ability to work under pressure
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

Preferred capabilities

• Ability to meet financial targets

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!