Loyalty Senior Analyst

DiDi Global; Ciudad de México, Colonia Cuauhtémoc; Híbrido; USD 40,000 - 80,000; Jornada completa

Descripción de la vacante

An innovative mobility technology platform is seeking a Senior Analyst to enhance driver loyalty through data-driven insights. In this dynamic role, you'll analyze benefits within the Driver Loyalty Program, collaborating with various teams to improve engagement and performance. Your analytical skills will help shape strategies that drive retention and loyalty, making a significant impact in a fast-paced tech environment. This is a unique opportunity to contribute to an evolving loyalty program while working with a diverse team committed to fostering a positive user experience and leveraging data for better decision-making.

Formación

• Proficiency in SQL and data visualization tools.
• Experience in fast-paced environments like tech or consulting.

Responsabilidades

• Owning analytics related to the Driver Loyalty Program benefits.
• Monitoring engagement and usage trends through dashboards.
• Collaborating with teams to enhance driver experience.

Conocimientos

SQL

Data Visualization

Python

R

Stakeholder Management

Analytical Skills

Communication Skills

Educación

Degree in Engineering

Degree in Data Science

Degree in Economics

Herramientas

Tableau

Looker

Descripción del empleo

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

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Team Overview

At Driver Platform, we’re on a mission to create meaningful, rewarding experiences for DiDi drivers through our loyalty program. Our team ensures the program runs smoothly, that drivers understand and value their rewards, and that we continuously evolve the retention through new features and UI improvements in close collaboration with the Product team.

As a Senior Analyst, you’ll play a critical role in one of the program’s most strategic benefits. This role is perfect for someone who thrives at the intersection of analytics, operations, and stakeholder management. You’ll work closely with our Partnerships team to provide data-driven guidance on how benefits are used and how they impact driver engagement and performance.

This is a high-impact, data-heavy role in a fast-paced tech environment. Be ready to turn insights into action and shape the future of driver loyalty in mobility.

Role Responsibilities

• Owning all analytics related to the benefits within the Driver Loyalty Program.

• Monitoring engagement, usage trends, and business impact of benefits through dashboards and performance trackers.

• Building and maintaining weekly reports, presentations, and insights to inform decision-making and align with internal stakeholders.

• Partnering closely with the commercial Partnerships team to support negotiations, performance reviews, and decision-making with partners.

• Collaborating with the product and ops teams to improve how the benefit is communicated and experienced by drivers.

• Constantly identifying opportunities to enhance the value of the benefit and strengthen its impact on driver retention and loyalty.

Role Qualifications

• A degree in Engineering, Data Science, Economics, or a related field.

• Strong analytical toolkit, with proficiency in SQL and data visualization tools (e.g., Tableau, Looker, or similar). Bonus if you know Python or R.

• Experience working with multiple stakeholders across functions, ideally in fast-paced environments like tech, consulting, or startups.

• Excellent communication skills in both English and Spanish.

• A strong sense of ownership, attention to detail, and the ability to turn complex data into actionable insights.

• Passion for mobility, loyalty programs, or data-driven operations.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms