Loss Drafts Associate Team Lead I

Integon Services Co; Tijuana; Presencial; MXN 932,000 - 1,306,000; Jornada completa

Descripción de la vacante

A leading insurance provider in Tijuana seeks a Loss Drafts Associate Team Lead I to supervise service delivery and ensure operational accuracy. The successful candidate will manage team performance and maintain client relationships while supporting various workflows. A Bachelor's Degree and 2+ years of relevant experience are preferred. This role offers opportunities for career growth in an innovative environment.

Formación

• Preferred: 2+ years of relevant experience.

Responsabilidades

• Supervise daily team operations, coordinating tasks and performance.
• Ensure accuracy of loss draft services through quality checks.
• Maintain positive relationships with external stakeholders.

Educación

4-year Bachelor's Degree

Descripción del empleo

Loss Drafts Associate Team Lead I

Overview

Integon, part of The Allstate Corporation, is a leader in property and casualty insurance services, including auto, homeowners, RV, motorcycle, and small business auto insurance. We support our affiliates by offering a wide range of insurance products.

Job Description

The Loss Drafts Associate Team Lead I supervises the delivery of loss drafts services within their area by delegating workload, monitoring reports, collaborating with management, and supporting client relationships. They also oversee home repair compliance related to property loss.

Key Responsibilities

1. Support loss drafts management by overseeing task completion, monitoring claim documentation, and assisting with workflows to ensure operational accuracy and effectiveness.
2. Ensure the delivery of accurate loss draft services through quality checks, tracking team contributions, and collaborating on process improvements.
3. Maintain positive client relationships by communicating with external stakeholders to clarify inquiries, gather feedback, and understand needs.
4. Utilize expertise in processes, queues, and client procedures to support workflows, handle escalated calls, and resolve complex issues.
5. Supervise daily team operations, coordinate tasks, measure performance, and provide feedback to meet productivity and service level goals.

Qualifications

• Preferred: 4-year Bachelor's Degree
• Preferred: 2+ years of relevant experience

Additional Information

This role includes supervisory duties. An equivalent combination of education and experience may be considered in lieu of formal education requirements.

Contact

For assistance or accommodations in completing your application, contact Integon via WhatsApp at 664.203.4492.

About Allstate

At Allstate, we are committed to helping people live a good life through our insurance products and services. We foster an innovative environment and value dedicated professionals who strive to serve our customers and communities. Join us to explore your potential and make a meaningful difference.