Logistics Customer Services Representative I

CMA CGM; Estado de México; Presencial; MXN 300,000 - 400,000; Jornada completa

Descripción de la vacante

A leading logistics company is seeking a Logistics Customer Services Representative I to manage logistics operations and enhance customer service processes. The ideal candidate should have strong communication and data analysis skills and be proficient in platforms like Walmart Retail Link and Amazon Vendor Central. This position offers competitive compensation and opportunities for career development.

Servicios

Competitive compensation

Health & dental benefits

Professional development opportunities

Continuing education

Formación

• Proficiency in customer service principles.
• Strong skills in data manipulation and analysis.
• Ability to communicate clearly and professionally.
• Familiar with retail platform operations.

Responsabilidades

• Oversee logistics operations and customer service initiatives.
• Utilise retail platforms for data management.
• Coordinate with internal departments for seamless communication.
• Track delivery schedules and manage changes.

Conocimientos

Communication skills

Data analysis skills

Logistics knowledge

Negotiation skills

Herramientas

Excel

Walmart Retail Link

Amazon Vendor Central

SAP

Descripción del empleo

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation.

At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

Join our dedicated team at CEVA Contract Logistics Mexico as a Logistics Customer Services Representative I where you will play a vital role in ensuring the smooth operation of our logistics and customer service processes. This position is ideal for individuals who thrive in fast-paced environments and possess a strong foundation in logistics operations.

About CEVA Contract Logistics: We are a leading global provider of logistics and supply chain solutions. We pride ourselves on our commitment to efficiency, quality service, and the continuous improvement of operations. Our team is composed of highly skilled professionals who are passionate about delivering results and fostering positive relationships with our customers.

Key Responsibilities:
Please ensure your daily tasks align with the following key responsibilities:

• Manage and oversee logistics operations and customer service initiatives within the Contract Logistics division.
• Utilise retail platforms such as Walmart Retail Link, Amazon Vendor Central, and others for effective data management and logistical monitoring.
• Coordinate closely with internal departments including sales, transport, and warehousing to ensure seamless communication and fulfilment of service expectations.
• Track delivery schedules, manage changes and negotiate as necessary to meet project delivery timelines, ensuring all details are meticulously documented.
• Utilise advanced Excel skills, leveraging pivot tables, VLOOKUP/XLOOKUP, and macros for data analysis and reporting.
• Maintain awareness of logistical processes and ensure compliance with all operational standards to enhance service efficiency.
• Gather feedback and maintain communication with retail buyers, transporters, and CEDIS personnel to foster strong professional relationships.
• Resolve operational challenges swiftly and effectively, implementing strategic solutions to unforeseen issues as they arise.

Technical Skills Required:

• Knowledge of Retail Platforms: Proficiency in operating portals such as Walmart Retail Link and Amazon Vendor Central.
• Logistical Portal Management: Validate delivery dates, manage appointment confirmations, and oversee loading documentation.
• Intermediate/Advanced Excel: Strong skills in data manipulation and analysis.
• ERP/TMS Experience: Familiarity with systems such as SAP, Oracle, or other internal scheduling tools.

Communication Skills:

• Ability to communicate clearly and professionally with diverse stakeholders.
• Strong negotiation and follow-up skills to manage delayed shipments and reschedule as needed.
• Proficiency in customer service principles, ensuring internal and external clients receive the utmost support.

Administrative and Operational Skills:

• Effective appointment management and prioritization based on urgency and delivery windows.
• Documentation control and validation of critical logistics documents.
• Forecasting demand and ensuring timely calendar management.

Work Environment:
This role requires a proactive approach to problem-solving, with attention to detail and the ability to multitask effectively. Working independently and as part of a cohesive team will be essential in adapting to the dynamic nature of logistics operations.

Benefits:
We offer competitive compensation, a diversified professional environment, and opportunities for career development. CEVA Contract Logistics is committed to fostering an inclusive and supportive workplace culture.

If you are interested in making a difference within an innovative logistics team and enhance your career with CEVA, we encourage you to apply for the Logistics Project Lead position today!

At CEVA we are committed to creating a safe and healthy work environment.

We offer:

• A Competitive Compensation PackageComprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education

CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.

We thank all candidates for applying, however, only successful candidates will be contacted for an interview.