LM235:Invoicing Agent

FedEx Group; Toluca; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading logistics company in Toluca seeks an administrative professional to handle customer inquiries and billing tasks effectively. The ideal candidate will possess strong communication skills and be fluent in English. Responsibilities include managing invoices, assisting with service issues, and maintaining customer records. This role requires a high school diploma and experience in customer service or billing. Competitive benefits and a professional work environment await the right candidate.

Formación

• Previous clerical or customer service experience in a service environment.
• Two years experience in Billing or Accounts Receivable.

Responsabilidades

• Research and resolve customer inquiries on service failures and billing problems.
• Issue credits/debits to customer accounts as warranted.
• Verify the accuracy of customer invoices and mail them out.
• Keep accurate records of invoice registers and customer files.

Conocimientos

Excellent customer service and communication skills

Clear and articulate speaking voice

Light typing (35 WPM)

Word-processing and spreadsheet experience

Fluent in English

Educación

High School Degree/Equivalent

Two years of college in Accounting or Business preferred

Descripción del empleo

Involves the completion of administrative tasks and coordination related to front-line operations, which may include data entry, ramp activities, sort activities, trace activities, dispatch activities, and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

General Job Description:

Under general supervision, perform the following activities:

• Research, resolve, and answer customer inquiries on service failures and billing problems, applying customer relations policies.
• Issue credits/debits to customer accounts as warranted.
• Maintain management and related departments updated on new, crucial, and recurring problems.
• Verify the accuracy of customer invoices and mail them out.
• Keep accurate, organized, and updated records of invoice registers, duties and taxes, airway bills, customer files, and all other related paperwork.
• Prepare cash receipts and bank deposits.
• Ensure 100% daily billing (internal FedEx-Bso).
• Generate reports for daily reimbursement to FedEx internal AA, including RODr reports and billing collection reports for same-day collection, using the application systems ORACLEAR and GCCS.
• Perform other related duties as required.

Minimum Requirements:

Education:

• High School Degree/Equivalent.
• Two (2) years of college in Accounting or Business preferred.

Experience:

• Previous clerical or customer service experience in a service environment.
• Two (2) years experience in Billing or Accounts Receivable.

Skills:

• Excellent customer service and communication skills (oral and written).
• Clear and articulate speaking voice.
• Light typing (35 WPM) and experience operating a CRT.
• Word-processing and spreadsheet experience required.
• Fluent in English.

Internal Application Instructions:

If interested, please upload a single PDF file containing:

• Updated Curriculum Vitae
• Letter of intent
• Current TOEIC exam result with a minimum score of 450 points (valid for 2 years)

This file should be uploaded in the Workday system in the corresponding CV field.

Note: According to policy 4-15 of Oportunidad de Carrera, failure to provide complete information demonstrating qualification may result in exclusion from consideration.

Application period: August 6 to August 12, 2025.

Company Overview:

FedEx is recognized globally as a top-tier company, known for innovation, workplace excellence, and social responsibility. Our awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 GPTW’s Best Workplaces in Latin America (24th)
• Multiple recognitions for social responsibility and sustainability efforts.