LM235: Invoicing Agent

FedEx Express México; Toluca; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

FedEx Express México is seeking an Invoicing Agent to support front-line operations in Toluca. The role involves data entry, billing, invoicing accuracy and coordinating with internal teams on daily tasks in a busy office setting.

Ideal candidates have 2 years in Billing or AR, strong customer service skills, and fluent English. This full-time position emphasizes accuracy, documentation and timely processing of invoices and credits.

Formación

• High School Degree/Equivalent.
• Two years of college in Accounting or Business preferred.
• Previous clerical or customer service experience in a service environment.
• Two years experience in Billing or Accounts Receivable.
• Excellent customer service and communications skills (oral and written).
• Fluent in English.

Responsabilidades

• Researches, resolves and answers customer inquiries on service failures and billing problems applying customer relations policies.
• Issues credits/debits to customer accounts as warranted.
• Maintains management and related departments updated on new, crucial and recurring problems.
• Verifies accuracy of customer invoices and mails them out.
• Keeps accurate, organized and updated records of invoice registers, duties and taxes, airway bills, customer files and all other related paperwork.
• Prepares cash receipts and bank deposits.
• Ensures 100% daily billing (internal FedEx-Bso).
• Generates reporter for daily reimbursement to FedEx internal AA. Generate RODr reports. Generate reports for billing collection BSO same day collection.

Conocimientos

Customer service

Clear communication

Typing 35 WPM

Word processing & Spreadsheets

Fluent English

Educación

High School Degree/Equivalent

Two years of college in Accounting or Business

Descripción del empleo

Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands.

Some of our recent awards include: 2020 Fortune’s World Most Admired Companies (14th) 2019 Fortune’s Best Places to Work (15th) 2019 Forbes’s One of the “Best Employers for Diversity” 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

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RC784384 LM235: Invoicing Agent (Open) LM235: Invoicing Agent

Full time Blvd Miguel Aleman sn San Pedro Totoltepec San Pedro Totoltepec 50200 Toluca, MEX Mexico

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

General Job Description: Under general supervision perform the following activities:

• Researches, resolves and answers customer inquiries on service failures and billing problems applying customer relations policies.
• Issues credits/debits to customer accounts as warranted.
• Maintains management and related departments updated on new, crucial and recurring problems.
• Verifies accuracy of customer invoices and mails them out.
• Keeps accurate, organized and updated records of invoice registers, duties and taxes, airway bills, customer files and all other related paperwork.
• Prepares cash receipts and bank deposits.
• Ensures 100% daily billing (internal FedEx-Bso).
• Generates reporter for daily reimbursement to FedEx internal AA. Generate RODr reports. Generate reports for billing collection BSO same day collection,
• Application collections system ORACLEAR. GCCS application.
• Performs other related duties as required.

Minimum Requirements:

Minimum Education:

• High School Degree/Equivalent.
• Two (2) years of college in Accounting or Business preferred.

Minimum Experience:

• Previous clerical or customer service experience in a service environment.
• Two (2) years experience in Billing or Accounts Receivable.

Minimum Required Skills:

• Excellent customer service and communications skills (oral and written).
• Clear and articulate speaking voice.
• Light typing (35 WPM) and experience operating a CRT.
• Word-processing and Spreadsheets experience is required.
• Fluent in English.

Job Posting End Date: