LM235: Invoicing Agent

FedEx Group; Toluca; Híbrido; MXN 201.000 - 290.000; Jornada completa

Descripción de la vacante

FedEx Group is seeking an administrative Billing/Accounts Receivable professional in Toluca. The role focuses on data entry, billing accuracy, and coordinating despatch activities, with emphasis on customer service and invoice processing.

The ideal candidate has experience in billing, strong English communication, and proficient use of spreadsheets and word processing. Office-based role with standard hours.

Formación

• High School Diploma or equivalent; college coursework in Accounting/Business preferred.
• Two years of college in Accounting or Business is preferred.
• Experience in Billing or Accounts Receivable is required.

Responsabilidades

• Researches, resolves and answers customer inquiries on service failures and billing problems.
• Issues credits/debits to customer accounts as warranted.
• Maintains records of invoice registers, duties and taxes, airway bills and customer files.
• Verifies accuracy of customer invoices and mails them out.
• Generates daily billing reports and reimbursement reports for internal use.

Conocimientos

Customer service

Communication

Typing 35 WPM

Word processing

Spreadsheets

CRM/clerical

Educación

High School Diploma or Equivalent

Two years college in Accounting or Business

Herramientas

ORACLEAR.GCCS

Microsoft Excel

Microsoft Word

Descripción del empleo

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

General Job Description:

• Researches, resolves and answers customer inquiries on service failures and billing problems applying customer relations policies.
• Issues credits/debits to customer accounts as warranted.
• Maintains management and related departments updated on new, crucial and recurring problems.
• Verifies accuracy of customer invoices and mails them out.
• Keeps accurate, organized and updated records of invoice registers, duties and taxes, airway bills, customer files and all other related paperwork.
• Prepares cash receipts and bank deposits.
• Ensures 100% daily billing (internal FedEx-Bso).
• Generates reporter for daily reimbursement to FedEx internal AA.Generate RODr reports. Generate reports for billing collection BSO same day collection,
• Application collections system ORACLEAR.GCCS application.
• Performs other related duties as required.

Minimum Requirements:

Minimum Education:

• High School Degree/Equivalent.
• Two (2) years of college in Accounting or Business preferred.

Minimum Experience:

• Previous clerical or customer service experience in a service environment.
• Two (2) years experience in Billing or Accounts Receivable.

Minimum Required Skills:

• Excellent customer service and communications skills (oral and written).
• Clear and articulate speaking voice.
• Light typing (35 WPM) and experience operating a CRT.
• Word-processing and Spreadsheets experience is required.
• Fluent in English.

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.