LM191: Customer Care Solutions Specialist Associate

FedEx; Cuautitlán; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

FedEx in Mexico is seeking a candidate for a role focused on contact quality, monitoring, and process improvement. The position emphasizes analytical thinking, planning, and effective communication in English.

The successful candidate will have a Bachelor’s degree or equivalent and at least 1 year of relevant experience, supporting quality assurance and workforce management initiatives.

Formación

• Bachelor's Degree or equivalent.
• Proficiency in English.
• 1 year experience.

Responsabilidades

• Call Quality
• CC Tracking & Monitoring
• Close the Loop
• Knowledge Management Input
• Quality Assurance & Support
• Scheduling Adherence
• Trace Quality
• Traffic Management
• Transaction Auditing (e.g., Mystery Shopper)
• VOC
• Workforce Management

Conocimientos

Analytical Skills

Planning & Organizing Skills

Influencing & Persuasion Skills

Problem Solving Skills

Educación

Bachelor's Degree or equivalent

Descripción del empleo

Responsibilities

• Call Quality
• CC Tracking & Monitoring
• Close the Loop
• Knowledge Management Input
• Quality Assurance & Support
• Scheduling Adherence
• Trace Quality
• Traffic Management
• Transaction Auditing (e.g., Mystery Shopper)
• VOC
• Workforce Management

Involves the application of specialist knowledge which may include providing specialist advice to employees, management or customers, managing or maintaining systems or processes or completing projects to develop or change systems or processes as appropriate.

Skills

• Analytical Skills
• Planning & Organizing Skills
• Influencing & Persuasion Skills
• Problem Solving Skills

Qualifications

Bachelor's Degree or equivalent.

Language

Proficiency in English.

Experience

1 year experience.