Lm051:Retail Service Agent

Buscojobs México; Jalisco; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa de servicios tecnológicos importante está buscando un Agente de Servicio al Cliente en Guadalajara. En este puesto, serás responsable de comunicarte con los clientes a través de diferentes canales, proporcionar información precisa sobre productos y colaborar con otros departamentos para satisfacer las necesidades del cliente. Se requiere un diploma de secundaria y 1-3 años de experiencia previa en atención al cliente.

Servicios

Oportunidades de aprendizaje

Desarrollo colaborativo

Formación

• 1-3 años de experiencia relevante en atención al cliente.
• Excelentes habilidades de teléfono y etiqueta verbal.
• Capacidad para realizar múltiples tareas.

Responsabilidades

• Comunicarte con clientes por teléfono, correo y chat.
• Ofrecer respuestas informadas sobre productos y precios.
• Colaborar con departamentos internos para satisfacer las necesidades del cliente.

Conocimientos

Excelentes habilidades de comunicación

Capacidad para organizar y priorizar el trabajo

Atención al cliente

Educación

Diploma de secundaria o equivalente

Descripción del empleo

FedEx - Retail Service Agent (General Description)

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

General Job Description

Advise and offer products and services to customers to achieve the Organization's sales objectives, as well as the development of frequent customers and Credit.

• Performs a variety of over-the-counter customer service, administrative and clerical duties requiring direct and indirect customer interface.
• Assists customers by tracing packages, answering questions regarding FedEx services, and providing over-the-counter and phone service.
• Checks packages for proper labelling, legality of content including weight/size, wrapping, insurance values, and compliance with required customs documentation at destination (including hazardous material considerations).
• Collaborates with budget, income/expenses, and supports profitability optimization of branches through resource optimization.
• Responsible for opening and closing the branch, maintaining a clean work area, and ensuring customer service times are respected.
• Identifies new customers or additional business opportunities, opens new accounts, obtains additional shipments, and submits sales leads.
• Ensures excellent customer experience by developing and providing adequate solutions to different types of customer problems.
• Follows commercial and administrative processes and communicates with involved areas; safeguards company values and prevents deviations or mishandling.
• Requests necessary supplies for daily documentation and packaging of shipments.

Minimum Requirements

Minimum Education: High School degree/Equivalent. Language: Proficiency in English.

Minimum Experience: Two (2) years in customer service with a sales focus; knowledge of cash handling; experience in a FedEx SCS Warehouse and knowledge of key customer requirements.

Minimum Required Skills:

• Physical ability to lift/maneuver packages up to 75 lbs / 34 kg and up to 150 lbs / 68 kg with equipment
• Accuracy, attention to detail, planning and organizing skills
• Interpersonal, problem-solving, and communication skills
• Ability to coordinate sequences of tasks for self and others; translate customer instructions into requirements
• Technology proficiency (scanner/printer/intranet) with basic maintenance ability
• General office skills (typing, filing, computer literacy)
• Clear, articulate speaking voice and neat appearance

Note: This posting includes general information and an overview of responsibilities. It may not include all duties required.

Estate/Regional Context

Note: The following sections include awards and company statements that may be omitted in some postings but are retained here for context where relevant.

Lm051: Retail Service Agent

Hoy

Hoy

Actividades a desempeñar:

• Prospección de clientes en cadenas de supermercados
• Negociación y cierre de ventas
• Seguimiento a clientes por correo y citas
• Cumplimiento de objetivos y estrategias de ventas
• Conocer los productos, sus características y beneficios
• Sugerir nuevos productos/servicios y estrategias de venta para aumentar ventas
• Demostrar conocimiento de Visual Merchandising y surtido de productos
• Análisis y métricas de ventas en tiendas
• Revisión del portal de visitas de promotoría

Experiencia:

• Experiencia en ventas en supermercados como vendedor o comprador (Obligatoria)
• Habilidad para medir/analizar indicadores de resultados
• Buena capacidad organizativa y resolución de problemas

Requisitos:

• Lic. Administrativa o afín, truncado o terminada
• Excelente presentación
• 2-3 años en puestos similares en supermercados
• Facilidad de palabra

Ofrecemos:

• Horario: Lun a Vie, 10am-7pm
• Prestaciones de ley y superiores
• Lugar de trabajo: cerca de Plaza Belén
• Sueldo: $12,000 a $16,000 + comisiones (según experiencia comprobable)

Tipo de puesto: Tiempo completo

Sueldo: $1,000.00 - 16,000.00 al mes

Horario: Turno de 8 horas

Escolaridad: Técnico superior truncado o en curso (Deseable)

Lugar de trabajo: Empleo presencial

Hoy

Hoy

Overview, Under Armour (Ventas minoristas)

Overview:

Proporciona respuesta inicial al cliente para pre-ventas, incluyendo precios, servicios y/o registros de ofertas en apoyo a un grupo grande con soluciones más complejas.

Qué harás:

• Proporcionar respuesta de precios y cotizaciones
• Realizar registro de ofertas, aplicar precios y crear contratos de renovación
• Diseñar y comunicar soluciones al cliente, con tiempos de entrega basados en disponibilidad de producto
• Aportar precios finales ajustados basados en programas y promociones
• Aportar información para pronóstico y planificación de ventas
• Implementar acciones para resolver necesidades de negocio

Requisitos:

• No se requiere experiencia previa
• Diplomado en negocios, IT u área relacionada preferido
• Diplomado de HS requerido

Condiciones laborales:

• Horas irregulares según negocio
• Puesto en oficina corporativa o en ubicación de minorista
• Entorno profesional de oficina

Conocimientos:

• Capacidad de usar 10-key, habilidades clericales básicas
• Esclarecer instrucciones, rapidez de aprendizaje, capacidad de trabajar bajo presión
• Capacidad de aprendizaje de sistemas y tecnología

Valor/Compromiso de diversidad

Hoy

Under Armour – Valores e Innovación:

Explicación de valores y cultura de innovación y servicio de UA, con énfasis en comportamiento esperado

Propósito del Rol y Descripción general en español/portugués para diversas variantes

Join Our Team as an Internal Sales Associate (ISA)! (Astute)

At Astute, we're your gateway to a world of sales, purchasing, and operations. As an ISA, you'll be integral to our success, playing a key role in our supply chain services, franchise distribution, and inventory solutions.

What You’ll Do:

• Accurate data entry
• Order management
• Internal department liaison
• Data analysis for actionable insights
• Sales and procurement support

Key Responsibilities:

• Provide strategic support to stakeholders
• Be a system expert and mentor
• Maximize profits and deliver value-added solutions
• Source, negotiate, and procure products effectively
• Manage supplier relationships and ensure top-tier customer service
• Develop key account strategies

Requirements:

• Tech-savvy, adaptable
• Collaborative with a sense of urgency
• Detail-oriented and quick learner
• Customer-focused and proactive

Education/Experience:

• High school degree or equivalent
• Excel proficiency; strong problem-solving and multitasking
• Excellent organizational and communication skills

Compensation:

• Competitive base salary
• Performance-based commission tiers

Ready to advance your career? Join Astute and be part of our excellence-driven team.

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Customer Service Agent — TCS (Guadalajara, MX)

One of the biggest IT services companies in the world, offering learning opportunities and collaborative development.

We are looking for a Customer Service Agent on-site in Guadalajara, who wants to learn and transform their career.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers about products, pricing and availability
• Collaborate with internal departments to meet customer needs
• Data entry in various platforms

Qualifications

• At least 1-3 years of relevant experience
• Excellent phone etiquette and verbal, written, interpersonal skills
• Ability to multi-task, organize, and prioritize work