LM040: In-House Service Agent

FedEx; Santiago de Querétaro; Sur place; MXN 167 000 - 234 000; Plein temps

Résumé du poste

FedEx is seeking a detail-oriented office associate in Querétaro to support front-line operations with data entry, tracing shipments, and handling clearance paperwork. The role focuses on office-based tasks while coordinating with field teams for on-time despatch and accurate documentation.

The position requires English proficiency and the ability to work varied shifts in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• English proficiency 450 TOEIC points.
• Clerical or customer service experience in a service environment.
• Strong typing, filing, and computer skills.

Responsabilités

• Perform customer service and administrative duties to support the clearance process.
• Respond to customer needs regarding clearance paperwork and shipment tracing.
• Enter and document customer information in the system promptly.
• Prepare operations and customer reports as required.
• Ensure shipments are manifested or report to the appropriate area when not.
• Audit records and files to compile necessary data and reports.
• Handle customers with non-document packages in cage and provide status updates.
• Monitor shipment movement and interpret COSMOS global scan updates.

Connaissances

Office skills

Typing

Filing

Data entry

Communication

English proficiency

Prioritization

Team coordination

Formation

High School Diploma

TOEIC 450 points

Outils

COSMOS system

MS Office

Description du poste

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

General Job Description

Under general supervision perform the following activities:

• Involves performing a variety of customer service and administrative In-House duties to support efficient clearance process; responds to a customer’s needs regarding clearance paperwork, tracing of shipments, identification of problems, and resolution through available information or transfer to source; and requires direct and indirect customer interface.
• Ensures customer information is properly documented and entered into the system on a timely basis.
• Types or otherwise prepares various operations and customer’s reports.
• Ensures all shipments are manifested, and if they are not, then reports them to the responsible area.
• Audits all records and files as assigned to compile all necessary data.
• Handles customers with non-document packages in cage.
• Provides current package status updates and basic follow-up activity, monitors shipment movement, and interprets COSMOS global scan updates.
• May be required to perform other duties as assigned

Minimum Requirements

• Minimum Education:
  • High School Degree/Equivalent.
  • Proficiency in English (450 TOEIC points).
• Minimum Experience:
  • Previous clerical or customer service experience in a service environment.
• Minimum Required Skills:
  • Average general office skills required including typing, filing, and computer programs.
  • Good communication and human relations skills.
  • Clear and articulate speaking voice.
  • Clean cut and neat appearance.
  • Ability to prioritize.
  • Spoken and written fluency in English as well as local language.
  • Ability to work various shifts.

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.