LM281: Customs Agent-1

FedEx; Galeras; On-site; MXN 200,000 - 320,000; Full time

Job summary

FedEx in Querétaro seeks a detail-oriented customs operations associate to handle import/export paperwork, manifests, and tax-related forms. You will work under supervision to ensure timely clearance of air shipments and maintain organized documentation.

The role requires familiarity with customs rules, strong administrative abilities, and the capacity to coordinate with internal teams and customers. Flexibility for variable hours may be needed.

Qualifications

• Ability to understand English (450 TOEIC points).
• Two years of experience in air cargo, procedures, policies, customs laws and regulations and customs clearance processes at the airport.
• Analytical thinking, planning and organization skills.
• Good verbal and written communication skills.
• Driver's license is preferable.
• Good administrative skills and computer knowledge.

Responsibilities

• Prepare all necessary customs forms for import, export and transit procedures for shipments arriving and departing by air.
• Prepare forms detailing custom duties, duties and taxes / VAT.
• Prepare international manifests to ensure cargo release in a timely manner.
• Ensure compliance of ramp activities with country policies and tax laws and FedEx procedures.
• Interact with customs officials and coordinate customs activities with internal staff.
• Contact customers to provide information and inform about any additional tax payments.
• Keep all customs documentation organized and filed correctly.
• Perform the classification and transfer of cargo to other airlines when required.
• Process submission of flight information through customs computer systems.
• Track cases for different shipments.
• Inventory management of loads in urgent shipping warehouses.
• Control of supplies and inventories.
• Support load-captain function if required.
• May be required to perform other duties as assigned.

Skills

English proficiency

Analytical thinking

Planning & organization

Verbal & written communication

Administrative skills

Computer literacy

Driver's license

Education

Bachelor's degree in international trade

Job description

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

"General Job Description:
Under general supervision perform the following activities:

• Prepare all necessary customs forms to allow import, export and transit procedures to carry out in a timely, efficient and effective manner for shipments arriving and departing by air, i.e., master guides, cargo manifests and general declarations, invoices and any additional related documentation.
• Prepare forms detailing custom duties, duties and taxes / VAT.
• Prepare international manifests to ensure cargo release in a timely manner.
• Ensure full compliance of all ramp activities with country policies and tax laws and in compliance with FedEx rules, procedures, practices and rules.
• Interact with customs officials and coordinate customs activities with internal staff.
• Contact customers to provide information and inform about any additional tax payments.
• Keep all customs documentation well organized and filed correctly.
• Perform the classification and transfer of cargo to other airlines when required.
• Process submission of flight information through customs computer system.
• Track cases for different shipments.
• Inventory management of loads found in urgent shipping warehouses.
• Control of supplies and inventories.
• Support load-captain function if required.
• May be required to perform other duties as assigned

Minimum Requirements
Minimum Education:

• Bachelor's degree in international trade or related.
• Ability to understand English (450 TOEIC points).

Minimum Experience:

• Technician/technologist in international trade or business with two years of experience in handling air cargo, procedures, policies, customs laws and regulations and customs clearance processes at the airport.
• Analytical thinking, planning and organization skills.
• Good verbal and written communication skills.
• Driver's license, preferable.
• Good administrative skills and computer knowledge.
• Management of the English language in the customs area.
• Must be able to work flexible hours, including weekends and holidays when/if required.

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.