Linux Desktop & Devices Support Engineer

Canonical; Mexicali; A distancia; MXN 738,000 - 1,109,000; Jornada completa

Descripción de la vacante

A leading open source software provider is seeking a Linux Engineer/Administrator in Mexicali to deliver exceptional technical support for Ubuntu products. You will manage customer cases and collaborate with senior engineers to ensure customer success. Ideal candidates will have a passion for Linux and excellent problem-solving skills. This is a unique opportunity to work remotely with a global team while contributing to innovative projects.

Formación

• Experience with Linux operating systems, preferably Ubuntu.
• Strong communication skills and a customer-oriented approach.
• Ability to manage and resolve technical support cases independently.

Responsabilidades

• Deliver outstanding technical support for Desktop and Server products.
• Manage customer cases from qualification to resolution.
• Coordinate with colleagues and senior engineers as required.

Conocimientos

Linux expertise

Customer support skills

Problem-solving abilities

Descripción del empleo

Overview

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world\'s leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing.

This is an opportunity for a Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, you will enjoy working with some of the best people in the industry at Canonical.

You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.