Linux Administrator

Cognizant; Ciudad de México; Presencial; MXN 446.000 - 893.000; Jornada completa

Descripción de la vacante

Cognizant is hiring three contract Systems Administrators / Operations Engineers to support our infrastructure and internal tooling. This is a hands-on, pragmatic systems and IT administration role — not a software engineering position, and not a deep Linux kernel development role.

We're looking for candidates who are comfortable navigating computer systems, cloud consoles, and executing well-documented, runbook-driven procedures with sound judgment.

Formación

• Solid foundational knowledge of computer systems and operations.
• Comfort working in command-line environments.
• Strong Linux administration and operations skills from the command line.
• Basic familiarity with GitHub.com (enough to understand the product being supported).
• A willingness and aptitude to dig beyond what the runbook provides — runbooks won't always be perfect, and users won't always give complete details.
• Experience administering GitHub.com at the organization level (org settings, repository configurations, and permissions).
• Background in operational troubleshooting.
• Terraform experience.

Responsabilidades

• Manage high-volume daily ticket queues, prioritizing and resolving issues efficiently.
• Run and monitor internal repair and remediation tooling.
• Execute queries to investigate, diagnose, and clear operational backlogs.
• Manage and triage escalated issues that fall outside standard procedures.
• Monitor and oversee overall infrastructure health.
• Maintain and follow Standard Operating Procedures (SOPs), and help identify where they need updates.

Conocimientos

Linux administration

Command-line

GitHub.com basics

Operational troubleshooting

Infrastructure monitoring

Herramientas

Terraform

GitHub.com

Descripción del empleo

Job Summary

We are hiring three contract Systems Administrators / Operations Engineers to support our infrastructure and internal tooling. This is a hands-on, pragmatic systems and IT administration role — not a software engineering position, and not a deep Linux kernel development role. We're looking for candidates who are comfortable navigating computer systems, cloud consoles, and executing well-documented, runbook-driven procedures with sound judgment.

What You'll Do

• Manage high-volume daily ticket queues, prioritizing and resolving issues efficiently
• Run and monitor internal repair and remediation tooling
• Execute queries to investigate, diagnose, and clear operational backlogs
• Manage and triage escalated issues that fall outside standard procedures
• Monitor and oversee overall infrastructure health
• Maintain and follow Standard Operating Procedures (SOPs), and help identify where they need updates

What We're Looking For

• Solid foundational knowledge of computer systems and operations
• Comfort working in command-line environments
• Strong Linux administration and operations skills from the command line
• Basic familiarity with GitHub.com (enough to understand the product being supported)
• A willingness and aptitude to dig beyond what the runbook provides — runbooks won't always be perfect, and users won't always give complete details
• Experience administering GitHub.com at the organization level (org settings, repository configurations, and permissions)
• Background in operational troubleshooting
• Terraform experience

Top Skills for the Right Candidate

1. Linux administration and operations from the command line
2. Basic familiarity with using github.com (to understand the product being supported)
3. A willingness and aptitude to dig beyond what the runbooks provide