Líder de Iniciación de Créditos Hipotecarios

Citigroup Inc.; Metepec; On-site; MXN 223,000 - 402,000; Full time

Job summary

Citigroup Inc. in Metepec is seeking an entry level Credit Initiation Team Lead to assist in assessing the ability of individuals, companies and institutions to meet the demands of loans, agreements and extended obligations, in coordination with the Operations - Services team.

You will allocate work, train specialists, supervise tasks, ensure documentation integrity, and drive compliant decision making while delivering an exceptional client experience.

Qualifications

• Experience in related role.
• Fundamental understanding of procedures and concepts within own technical area.
• Consistently demonstrates clear and concise written and verbal communication.
• Bachelor’s degree/University degree or equivalent experience.
• Knowledge of mortgage credit processes and internal systems is a plus.

Responsibilities

• Allocate work as a team leader over credit initiation specialists, delegating and supervising tasks.
• Train and coach credit initiation specialists and use credit knowledge to manage exceptions.
• Ensure the integrity and confidentiality of customer documentation and recorded information.
• Interpret procedures and policies to guide support staff in resolving complex problems.
• Ensure the quality of tasks and services provided by the team.

Skills

Experience in related role

Procedures concepts understanding

Written and verbal communication

Education

Bachelor’s degree

Tools

ADMWIN32

ONDEMAN

PREST

BROWSE

Cronos

Job description

Citigroup Inc. in Metepec is seeking an entry level Credit Initiation Team Lead to assist in assessing the ability of individuals, companies and institutions to meet the demands of loans, agreements and extended obligations, in coordination with the Operations - Services team.

You will allocate work, train specialists, supervise tasks, ensure documentation integrity, and drive compliant decision making while delivering an exceptional client experience.