Learning Support Manager - Americas

Cadmus; Xico; Remote; MXN 1,108,000 - 1,846,000; Full time

Benefits offered by this job

Paid annual leave

Paid sick leave

Job summary

Cadmus is seeking a Learning Support Manager for the Americas region. The role is remote and full-time on a contractor basis, covering 9am–5pm Eastern Time.

You will design and deliver training, help academics craft scaffolded assessments, and oversee regional support, Help Centre maintenance, and issue routing across time zones. You will own relationships with universities, conduct quarterly business reviews for priority accounts, lead referrals, and collaborate with Product, Sales and

Qualifications

• Experience in learning design, academic development or university teaching.
• Strong grasp of assessment design and pedagogy.
• Experience designing and running training, workshops and webinars for academics.
• Fluent written and spoken English.
• Comfort with software and learning platforms.
• You build trust with academics quickly and keep relationships warm.
• You stay organized across many academics, courses and deadlines.
• Bonus: familiarity with higher education in North or Latin America, or LMS like Canvas or Moodle.

Responsibilities

• Develop and deliver training sessions, workshops and webinars for academics.
• Help academics craft scaffolded, high-quality assessments.
• Oversee regional support and keep Help Centre current.
• Route technical issues to the right teams.
• Collaborate with Product to improve internal support tools.
• Own relationships: end-of-semester check-ins and quarterly reviews.
• Lead referral program and share learnings with teams.

Skills

Learning design

Pedagogy

Training delivery

Customer success

Relationship management

Communication

Remote collaboration

Education

Bachelor's degree in Education or related field

Teaching or instructional design experience

Tools

Canvas

Moodle

Help Center tools

Job description

The gap between what a university intends for its students and what those students actually experience is where Cadmus operates. Our Learning Support Managers close that gap, working with academics to design better assessment and supporting them and their students throughout the semester.

Cadmus is used by students in 50+ countries, and we are now bringing on our first university partners in the Americas. As Learning Support Manager for the region, you will be the person their academics work with: training them, helping them design assessment, and making sure they and their students get fast, expert support. The role is remote and covers 9am to 5pm Eastern Time, so universities across the Americas have someone on hand through their working day.

You will develop and deliver training sessions, workshops and webinars for academics, help them craft scaffolded, high-quality assessments grounded in good pedagogy, and build and improve the assessment templates they use. You will oversee support for the region, keeping our Help Centre and support documentation current, getting technical issues to the right team, and working with our Product team to develop our internal support tools. You will also own the relationship: checking in with academics at the end of each semester, running quarterly business reviews for priority accounts, leading our referral program, and bringing what you learn back to our Commercial, Sales, Operations and Product teams. You will have a real say in how Cadmus supports academics in the Americas, backed by a Learning team that lives and breathes pedagogy.

WHAT SUCCESS LOOKS LIKE

In your first year, you will have:

1. Got our first Americas academics teaching with Cadmus. Academics at our first universities in the region are trained, have their assessments live, and rate your sessions highly.
2. Made support in the region fast and reliable. Queries from academics and students are answered within our targets, technical issues reach the right team with what they need, and the Help Centre covers what users in the Americas ask most.
3. Raised the quality of assessment. The assessments you have helped design are scaffolded, grounded in good pedagogy and meet Cadmus's learning quality standards.
4. Kept academics coming back, and brought new ones in. Every partner has an end-of-semester check-in and a support plan for the next, quarterly business reviews run for priority accounts, and referrals are bringing new academics to Cadmus.

Requirements

WHO YOU ARE

• Experience in learning design, academic development or university teaching, or in an education-focused customer success role.
• A strong grasp of assessment design and pedagogy, and the confidence to advise academics on it.
• Experience designing and running training, workshops and webinars for academics or other professional audiences.
• Fluent written and spoken English, with clear, warm writing.
• Comfort with software and learning platforms. You pick up new tools quickly and enjoy helping others do the same.
• You build trust with academics quickly, and keep those relationships warm across the semester.
• You stay organised across many academics, courses and deadlines at once.
• You turn what you hear from users into better resources, tools and processes.
• You are comfortable working remotely across time zones, with a team that is often offline while you are online.
• Bonus: you know higher education in North or Latin America, or have worked with an LMS like Canvas or Moodle.

Benefits

WORKING AT CADMUS

Cadmus is a small, globally distributed team working at the pace of a growth-stage company. You will join an experienced Learning team, be trained on the platform from day one, and have a real say in how we support our newest region. The role is remote, full time on a contractor basis, covering 9am to 5pm Eastern Time for the Americas. Even as a contractor we look to extend many of the same benefits for this role that we are able to provide to our employees in our hub cities, including paid annual leave and paid sick leave.